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SUPPORT COMMUNICATION- AVIS AU CLIENT

Identifiant du document: c06114533

Version: 1

Ordinateurs HP - Windows ne s'active pas automatiquement sur certains ordinateurs.

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 15-Aug-2018

Dernière mise à jour : 08-Oct-2018

DESCRIPTION
Windows ne s’active pas automatiquement.
Après avoir démarré l’ordinateur pour la première fois, Windows devrait s’activer automatiquement (dans la mesure où celui-ci est connecté à internet). Cependant, sur les ordinateurs dans le SCOPE, il est possible que l’activation ne se fasse pas. Dans ce cas, après un certain temps, Windows vous avertira qu’il n’est pas activé. En vérifiant dans les paramètres ( Paramètres > Mise à jour et Sécurité > Activation), vous trouverez que Windows n’est pas activé et qu’un bouton Dépannage s’affiche.

PORTÉE
Les informations contenues dans ce document s'appliquent aux éléments suivants :
Ordinateurs :
  • Ordinateur HP 200 G1 au format microtour
  • Ordinateur HP 280 G3 au format microtour
  • Ordinateur HP 280 G3 au format microtour avec port PCI
  • Ordinateur HP 280 Pro G3 format microtour
  • Ordinateur HP 282 Pro G3 format microtour
  • Ordinateur HP 288 Pro G3 format microtour
  • Ordinateur HP 290 G1 au format microtour
  • Ordinateur portable HP 340 G4
  • Ordinateur portable HP 346 G4
  • Ordinateur portable HP 348 G4
  • Ordinateur HP Collaboration G3
  • Ordinateur professionnel HP au format microtour
  • Tablette HP Elite x2 1013 G3
  • Tablette HP Elite x2 1013 G3 avec clavier
  • Mini-ordinateur de bureau HP EliteDesk 705 G4 35 W
  • Mini-ordinateur de bureau HP EliteDesk 705 G4 65W
  • Mini-ordinateur de bureau HP EliteDesk 705 G3
  • Ordinateur format microtour HP EliteDesk 705 G3
  • Ordinateur à faible encombrement HP EliteDesk 705 G3
  • Ordinateur format microtour HP EliteDesk 705 G4
  • Ordinateur à faible encombrement HP EliteDesk 705 G4
  • Station de travail HP EliteDesk 705 G4
  • Mini-ordinateur de bureau HP EliteDesk 800 G3 35 W
  • Mini-ordinateur de bureau HP EliteDesk 800 G3 65W
  • Ordinateur à faible encombrement HP EliteDesk 800 G3
  • Ordinateur format tour HP EliteDesk 800 G3
  • Ordinateur format tour HP EliteDesk 880 G3
  • Ordinateur professionnel tout-en-un HP EliteOne 800 G4 de 23,8 pouces Édition pour centre de soin
  • Ordinateur tout-en-un HP EliteOne 800 G4 non tactile de 23,8 pouces
  • Ordinateur tout-en-un HP EliteOne 800 G4 non tactile de 23,8 pouces avec carte graphique dédiée
  • Ordinateur tout-en-un HP EliteOne 800 G4 tactile de 23,8 pouces
  • Ordinateur tout-en-un tactile HP EliteOne 800 G4 23,8 pouces avec carte graphique dédiée
  • Ordinateur HP Omni 100
  • Mini-ordinateur de bureau HP ProDesk 400 G3
  • Ordinateur format microtour HP ProDesk 400 G4
  • Ordinateur à faible encombrement HP ProDesk 400 G4
  • Ordinateur à faible encombrement HP ProDesk 400 G5
  • Ordinateur format microtour HP ProDesk 480 G4
  • Mini-ordinateur de bureau HP ProDesk 600 G3
  • Ordinateur format microtour HP ProDesk 600 G3
  • Ordinateur format microtour HP ProDesk 600 G3 (avec port PCI)
  • Ordinateur format microtour HP ProDesk 680 G3
  • Ordinateur tout-en-un HP ProOne 400 G3 non tactile de 20 pouces
  • Ordinateur tout-en-un HP ProOne 400 G3 tactile de 20 pouces
  • Ordinateur professionnel tout-en-un non tactile HP ProOne 400 G4 20 pouces
  • Ordinateur professionnel tout-en-un non tactile HP ProOne 400 G4 23,8 pouces
  • Ordinateur tout-en-un HP ProOne 460 G3 non tactile de 20 pouces
  • Ordinateur tout-en-un HP ProOne 480 G3 non tactile de 20 pouces
  • Ordinateur tout-en-un HP ProOne 600 G3 non tactile de 21,5 pouces
  • Ordinateur professionnel tout-en-un non tactile HP ProOne 600 G4 21,5 pouces
  • Ordinateur professionnel tout-en-un HP ProOne 600 G4 de 21,5 pouces Full HD tactile
  • Ordinateurs portables HP Spectre x360 de 15 pouces
  • Station de travail HP Z4 G4
  • Station de travail HP Z6 G4
  • Station de travail HP Z8 G4
  • Ordinateur HP Zhan 86 Pro G1 au format microtour
  • Ordinateur professionnel tout-en-un HP Zhan60 G4 de 21,5 pouces Full HD non tactile avec carte graphique dédiée
  • Ordinateur professionnel tout-en-un HP Zhan60 G4 de 23,8 pouces Full HD non tactile avec carte graphique dédiée
Systèmes d’exploitation :
  • Microsoft Windows 10 RS4 (version 1803)
RÉSOLUTION
Contournez le problème en activation Windows manuellement :
  1. Cliquez sur Démarrer > Paramètres > Mise à jour et sécurité.
  2. Cliquez sur Activation.
  3. Vérifiez l’état d’ Activation. Si Windows n’est pas activé, cliquez sur Dépannage et suivez les instructions à l’écran pour terminer l’activation.

Vous pouvez régler ce problème en installant le correctif Microsoft KB4284848. Une fois celui-ci installé, Windows s’activera automatiquement (si ce n’est pas déjà le cas).

Hardware platforms affected : HP 200 G1 Microtower PC, HP 250 G6 Notebook PC, HP 255 G6 Notebook PC, HP 256 G6 Notebook PC, HP 258 G6 Notebook PC, HP 280 G3 Microtower PC, HP 280 G3 Microtower PC (ENERGY STAR), HP 280 G3 PCI Microtower PC, HP 280 Pro G3 Microtower PC, HP 282 Pro G3 Microtower PC, HP 288 Pro G3 Microtower PC, HP 290 G1 Microtower PC, HP 290 G1 Microtower PC (ENERGY STAR), HP 340 G4 Notebook PC, HP 346 G4 Notebook PC, HP 348 G4 Notebook PC, HP Collaboration PC G3, HP Desktop Pro Microtower Business PC, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Omni 100-5000fr Desktop PC, HP Omni 100-5000z CTO Desktop PC, HP Omni 100-5005la Desktop PC, HP Omni 100-5010br Desktop PC, HP Omni 100-5010ch Desktop PC, HP Omni 100-5010cs Desktop PC, HP Omni 100-5010de Desktop PC, HP Omni 100-5010gr Desktop PC, HP Omni 100-5010it Desktop PC, HP Omni 100-5010la Desktop PC, HP Omni 100-5010me Desktop PC, HP Omni 100-5010pl Desktop PC, HP Omni 100-5010uk Desktop PC, HP Omni 100-5011cx Desktop PC, HP Omni 100-5015la Desktop PC, HP Omni 100-5015nl Desktop PC, HP Omni 100-5018cx Desktop PC, HP Omni 100-5018hk Desktop PC, HP Omni 100-5020a Desktop PC, HP Omni 100-5020br Desktop PC, HP Omni 100-5020fr Desktop PC, HP Omni 100-5030sc Desktop PC, HP Omni 100-5030uk Desktop PC, HP Omni 100-5031cn Desktop PC, HP Omni 100-5033cx Desktop PC, HP Omni 100-5037cx Desktop PC, HP Omni 100-5038cn Desktop PC, HP Omni 100-5038hk Desktop PC, HP Omni 100-5050 Desktop PC, HP Omni 100-5052 Desktop PC, HP Omni 100-5058cn Desktop PC, HP Omni 100-5070d Desktop PC, HP Omni 100-5100ch Desktop PC, HP Omni 100-5100cs Desktop PC, HP Omni 100-5100es Desktop PC, HP Omni 100-5100fr Desktop PC, HP Omni 100-5100gr Desktop PC, HP Omni 100-5100in Desktop PC, HP Omni 100-5100it Desktop PC, HP Omni 100-5100ru Desktop PC, HP Omni 100-5100sc Desktop PC, HP Omni 100-5100z CTO Desktop PC, HP Omni 100-5105br Desktop PC, HP Omni 100-5105la Desktop PC, HP Omni 100-5106la Desktop PC, HP Omni 100-5110br Desktop PC, HP Omni 100-5110hu Desktop PC, HP Omni 100-5110la Desktop PC, HP Omni 100-5110ru Desktop PC, HP Omni 100-5110uk Desktop PC, HP Omni 100-5111cx Desktop PC, HP Omni 100-5111la Desktop PC, HP Omni 100-5112cx Desktop PC, HP Omni 100-5113cx Desktop PC, HP Omni 100-5115cx Desktop PC, HP Omni 100-5115la Desktop PC, HP Omni 100-5115nl Desktop PC, HP Omni 100-5116la Desktop PC, HP Omni 100-5118cx Desktop PC, HP Omni 100-5118d Desktop PC, HP Omni 100-5118hk Desktop PC, HP Omni 100-5119cx Desktop PC, HP Omni 100-5120a Desktop PC, HP Omni 100-5120br Desktop PC, HP Omni 100-5120jp Desktop PC, HP Omni 100-5120ru Desktop PC, HP Omni 100-5126cn Desktop PC, HP Omni 100-5128cn Desktop PC, HP Omni 100-5130jp Desktop PC, HP Omni 100-5130ru Desktop PC, HP Omni 100-5130uk Desktop PC, HP Omni 100-5131cn Desktop PC, HP Omni 100-5131cx Desktop PC, HP Omni 100-5132cn Desktop PC, HP Omni 100-5133tw Desktop PC, HP Omni 100-5138cn Desktop PC, HP Omni 100-5138cx Desktop PC, HP Omni 100-5138hk Desktop PC, HP Omni 100-5139cn Desktop PC, HP Omni 100-5139cx Desktop PC, HP Omni 100-5151 Desktop PC, HP Omni 100-5152 Desktop PC, HP Omni 100-5154 Desktop PC, HP Omni 100-5155 Desktop PC, HP Omni 100-5157 Desktop PC, HP Omni 100-5158 Desktop PC, HP Omni 100-5158cn Desktop PC, HP Omni 100-5160l Desktop PC, HP Omni 100-5200z CTO Desktop PC, HP Omni 100-5205la Desktop PC, HP Omni 100-5206la Desktop PC, HP Omni 100-5210jp Desktop PC, HP Omni 100-5210la Desktop PC, HP Omni 100-5211la Desktop PC, HP Omni 100-5212la Desktop PC, HP Omni 100-5215la Desktop PC, HP Omni 100-5216la Desktop PC, HP Omni 100-5216lat Desktop PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC Bundle, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP Spectre x360 - 15-ap000na (ENERGY STAR), HP Spectre x360 - 15-ap000nf (ENERGY STAR), HP Spectre x360 - 15-ap000nx (ENERGY STAR), HP Spectre x360 - 15-ap001nf (ENERGY STAR), HP Spectre x360 - 15-ap001nx (ENERGY STAR), HP Spectre x360 - 15-ap002nf (ENERGY STAR), HP Spectre x360 - 15-ap002ng (ENERGY STAR), HP Spectre x360 - 15-ap003nf (ENERGY STAR), HP Spectre x360 - 15-ap003ng, HP Spectre x360 - 15-ap004na (ENERGY STAR), HP Spectre x360 - 15-ap004nf (ENERGY STAR), HP Spectre x360 - 15-ap004ng, HP Spectre x360 - 15-ap005na (ENERGY STAR), HP Spectre x360 - 15-ap005nf (ENERGY STAR), HP Spectre x360 - 15-ap006ng (ENERGY STAR), HP Spectre x360 - 15-ap007na (ENERGY STAR), HP Spectre x360 - 15-ap007nd (ENERGY STAR), HP Spectre x360 - 15-ap010ca (ENERGY STAR), HP Spectre x360 - 15-ap010na (ENERGY STAR), HP Spectre x360 - 15-ap011dx (ENERGY STAR), HP Spectre x360 - 15-ap012dx (ENERGY STAR), HP Spectre x360 - 15-ap012na, HP Spectre x360 - 15-ap018ca (ENERGY STAR), HP Spectre x360 - 15-ap052nr (ENERGY STAR), HP Spectre x360 - 15-ap062nr (ENERGY STAR), HP Spectre x360 - 15-ap063nr, HP Spectre x360 - 15-ap070nz, HP Spectre x360 - 15-ap090nz, HP Spectre x360 - 15t-ap000 CTO (ENERGY STAR), HP Spectre x360 - 15t-ap100 CTO (ENERGY STAR), HP Z4 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation Bundle, HP Z8 G4 Workstation, HP Z8 G4 Workstation, HP Zhan 86 Pro G1 Microtower PC, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC, HP Zhan60 G1 23.8-inch FHD Non-Touch GPU All-in-One Business PC

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA06111254

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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