HP Color LaserJet Enterprise MFP 5800, 6800, 6801, X57945, X58045, X677, X67755, X67765 - 13.60 jam error in the fuser exit area when printing to a stapler/stacker or floor-standing finisher

Use the following procedure to check for paper in all possible jam locations in the fuser exit area when printing to a finisher. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

13.60 Jam in Fuser Exit with a Finisher | HP Color LaserJet MFP 58/6800, X579/X677

Learn how to clear 13.60 jam errors in the fuser exit area when printing to a stapler/stacker or floor-standing finisher for the HP Color LaserJet MFP 5800, X57945, X58045, 6800, 6801, X677 printers.

1. Open the right door.

   

2. Remove the fuser and remove any jammed paper found.

   1. Squeeze the release levers on the handles (circle call-outs) and then remove the fuser.

      

   2. Remove any paper jammed in the fuser exit area.

      

   3. Reinstall the fuser and close the right door.

3. Close right door to allow the printer to clear jam message.

4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.