hp-support-head-portlet
Actions
- ${title}
hp-contact-secondary-navigation-portlet
Actions
- ${title}
hp-share-print-widget-portlet
Actions
- ${title}
hp-concentra-wrapper-portlet
Actions
- ${title}
HP LaserJet Pro 3001-3008 printers - 'Paper Jam' error
During a print job, the Paper light blinks, and a Paper Jam message might display on the printer software or HP Smart app. If paper becomes jammed inside the printer, look inside all
paper paths and remove any jammed paper or foreign objects found.
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Perform the following tasks in the order given.
Possible jam locations
Paper jams can occur in multiple areas of the printer.
|
Callout |
Description |
|---|---|
|
1 |
Toner cartridge access area |
|
2 |
Input tray |
|
3 |
Rear access door |
Remove jammed paper
Look in all areas where jams can occur and remove any jammed paper or foreign objects found.
-
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
-
When removing jammed paper, use both hands to pull the paper straight out from the printer.
Toner cartridge access area
Open the access door, look inside, and clear any jams found in the paper path.
-
Open the cartridge access door, and then remove any paper from the output tray area.
-
Release the cartridge locking lever, and then remove any jammed paper.
-
Remove the toner cartridge, and then remove any paper found inside the printer.
-
Replace the toner cartridge, lock the lever, and then close the cartridge access door.
Input tray
Remove the input tray and clear any jams found inside the paper feed path.
-
Pull out the input tray.
-
Look inside the paper feed path and remove any jammed paper found.
-
Insert the input tray until it snaps into place.
Rear access door
Open the rear access door and remove any jammed paper from inside the printer.
-
Open the rear access door.
-
Remove any jammed paper.
-
Close the rear access door.
Reset the printer
Reset the printer to recover from printer errors or failures.
Prevent paper feed issues from happening again
Follow these tips to help prevent paper jams, misfeeds, and no feeds.
-
Only use paper that is compatible with your printer. Do not use paper that is too thick or too thin.
-
When adding paper to the input tray, adjust the paper guides so they rest against the edge of the paper stack.
-
Whenever you change the paper size or type in the tray, be sure to change the paper setting on the print menu of the software application you are printing from.
-
Avoid using the printer in dusty or dirty environments.
Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
hp-feedback-input-portlet
Actions
- ${title}
hp-feedback-banner-portlet
Actions
- ${title}
hp-country-locator-portlet
Actions
- ${title}
Australia
hp-detect-load-my-device-portlet
Actions
- ${title}
hp-hero-support-search
Actions
- ${title}
