This is one of the most common issues in sheet-fed scanners. Usually, the vertical streaks are caused by dust particles inside the scanner, or miscalibration of the scanner (in these cases, the problem can be solved).

Here are some examples of images suffering from vertical lines or streaks. Note the black arrow indicating the scanning direction in these examples.

1. Clean the scanner’s glass plate and the original to be scanned as described in Clean the scanner’s glass plate. Re-scan your original afterwards.

2. If the streaks remain, recalibrate the scanner as indicated in Calibrate the scanner. Make sure you clean the maintenance sheet before calibrating the scanner, and check that the maintenance sheet is not damaged (if so, call your service representative and ask for a new maintenance sheet). Re-scan your original after the calibration is completed.

3. If the streaks still remain, check the scanner’s glass plate visually. If it is damaged (scratched or broken), call your service representative.

4. If the streaks remain, there may be dust particles inside the glass plate. Carefully take out the glass plate and clean it as described in Clean the scanner’s glass plate.

The following steps provide the complete procedure for this topic.

When scanning wide images, sometimes slightly different colors can be seen at both sides of the junction between two CIS modules.

This issue, if present, can be easily seen by analyzing patterns 9 of the diagnostic plot at the intersection between CIS modules. Here are some examples. Note the black arrow indicating the scanning direction in these examples.

Sometimes the color mismatch between adjacent modules can be enormous, showing a serious scanner malfunction, as in the following example.

1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90° before scanning it again.

2. If the problem persists, clean and calibrate the scanner as indicated in Maintenance. If calibration ended without errors, proceed to analyze again pattern number 9 and modules A through E of the diagnostic plot.

3. After analyzing pattern 9, if you see some color differences between left and right sides of the bars for neutral and vivid colors, call your service representative and report “small color differences between adjacent CIS modules”.

The following steps provide the complete procedure for this topic.

You have to deal with several variables if you want perfect color matching between the original you are scanning and the copy or scanned file you obtain as a result.

If you find undesired colors in cases like the example shown below (original on the left, scanned image on the right), you can follow these guidelines.

Actions.

1. Make sure that you choose the correct paper type in the scan settings before scanning.

2. When dealing with copies, you must take into account that good color matching between a given original and its copy can be achieved only if both are printed on the same type of paper. In the case of scanned files, good color matching can be achieved only if your monitor is color-calibrated or compliant with sRGB or AdobeRGB standards.

3. If the above conditions are met, you should also take into account that various scanner settings can affect the final color result, such as contrast, background cleaning, content type and paper type. To obtain the best possible colors, set contrast and background cleaning to 0, set the content type to Image, and select the most appropriate type of paper according to the original you are scanning (if in doubt, use photo paper).

4. Note that the image enhancement settings are automatically reset to default values after a certain time, so you may get a different result from copying the same original if you have not checked the settings before starting the job.

5. If you scanned to a PDF file, try opening the PDF file in Adobe Acrobat and saving it as a PDF/A file. For more information, see http://www.adobe.com/products/acrobat/standards.html (English only).

6. For optimum color results, clean and calibrate the scanner as indicated in Maintenance.

7. Avoid placing the scanner in direct sunlight or near sources of heat or cold.

The following steps provide the complete procedure for this topic.

This problem occurs when the scanner is affected by incorrect paper advance and/or miscalibration. However, some amount of color fringing is unavoidable, especially at high scanning speeds.

It can be seen at the borders of sharp black text over a white background, as in the example below (original on the left, scanned image on the right). Note the black arrow indicating the scanning direction.

1. Repeat the scan after increasing the scanner’s resolution (choose Max quality if scanning, Best if copying). Turn your original 90°, if possible, before scanning it again.

2. If the problem persists, clean and calibrate the scanner as indicated in Maintenance. Repeat the scan at a high resolution (Max if scanning, Best if copying) and check whether the problem disappears.

3. If the problem still persists, you can diagnose this issue by analyzing the patterns 6 and 8 (A to E) of the diagnostic plot. The black horizontal lines appear slightly colored at the top and bottom of each end (in the example on the right, below). Normally, they look red at the top and blue or green at the bottom, but it could be the other way around.

   

   If you see this effect, call your service representative and report “color fringing problem after calibration”.

The following steps provide the complete procedure for this topic.

Your scanner contains various different CIS modules. If one of the modules fails, and the scanner hardware check does not detect the failure, you may see a black vertical band 20 cm7.9 in wide, corresponding to the width of a single CIS module, in your scanned image or copy.

Here is an example: original on the left, scan on the right. The black arrow indicates the scanning direction.

Actions.

1. Open the lid of the scanner and check that the five CIS modules show blinking red, green and blue lights alternately. If a module is failing, call your service representative and report a “CIS module illumination” error.

2. If all the modules lit up correctly in the previous step, restart the scanner by turning it off and on again. If you find an error message on the front panel during this operation, call your service representative and report the error message. If no error message appears, try repeating your scan.

3. If the problem persists, try to calibrate the scanner as indicated in Calibrate the scanner. If this operation fails, call your service representative with the error code given on the front panel. If no error code appears, try to repeat your scan.

4. If the problem persists, call your service representative and report a “vertical black band 20 cm wide”.

The following steps provide the complete procedure for this topic.

This error very rarely appears in CIS scanners.

However, you can occasionally find image defects such as the following: original on the left, scanned image on the right.

Image © www.convincingblack.com, reproduced with permission.

Actions.

1. Restart your printer. Then calibrate the scanner, as indicated in Calibrate the scanner, and repeat your scan. Turn the original 90° if possible before rescanning.

2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call your service representative and report an “object replication“ issue if you see the kind of error shown on the right.

The following steps provide the complete procedure for this topic.

If your printer is not properly placed on a flat surface, or if the scanner lid does not close correctly, you may sometimes find that the scanned image suffers from vibration.

In the following example, the original is on the left, and the scanned image on the right.

1. Make sure that the scanner is placed on a flat surface, the scanner lid is correctly closed, and the printer is not working while you are scanning. Scan your original again.

2. If the problem persists, change (increase or decrease) the scanning resolution and re-scan your original. We also recommend turning the original 90° before scanning it again.

3. If the problem persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call your service representative and report a “vibration problem”.

   

The following steps provide the complete procedure for this topic.

Scanners based on CIS technology have a high optical resolution within their focus plane, at the price of a very limited depth of field. Hence, the images are sharp and detailed only when the scanned original is perfectly flat against the glass plate.

If the original contains wrinkles or folds, these defects are clearly visible in the scanned image (as shown in the following example).

Actions

1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero.

2. If the problem persists, re-scan the original at a lower scanner resolution (Standard quality if scanning, Fast or Normal if copying). It may also help to flatten the original manually as much as possible before scanning it again.

You may encounter problems with some thick glossy originals being moved through the scanner’s paper path. In some cases, the original may become skewed during the scanning process.

1. Turn your original 90° and repeat your scan.

2. If the problem persists, open the scanner cover. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan.

3. If the problem persists, restart the scanner by turning it off and on again. If you find an error message on the front panel during this operation, call your service representative and report the error message. If no error message appears, try repeating your scan.

4. If the problem persists, analyze patterns 4, 13 and 14 of the diagnostic plot. The plot should look like this:

   

   If you see an image resembling the incorrect examples below, call your service representative and report an “incorrect paper advance” problem.

   

The following steps provide the complete procedure for this topic.

When scanning or copying large originals, you may sometimes find that a straight line (not necessarily horizontal) appears with discontinuities or small steps.

Note the black arrow indicating the scanning direction in this example.

1. Repeat the scan, preferably using a higher resolution, and this time make sure that the product is correctly positioned (it is flat on the floor and it does not move), and that the printer is not printing while you scan. Turning the original 90 or 180° and scanning it again may also solve the problem.

2. If the problem persists, check that the original to be scanned is not skewed, and that it does not become skewed during the scan. If so, see Incorrect paper advance, skew during scanning, or horizontal wrinkles. You might also want to deactivate the automatic de-skew algorithm as indicated in Copied or scanned image is very skewed.

3. If there is no skew but the problem persists, clean and calibrate the scanner as indicated in Maintenance. Take care not to move the printer during the calibration (the printer should not be printing during scanner calibration), and check that the maintenance sheet is correctly positioned before starting the calibration. Also check that the maintenance sheet is not damaged before calibrating the scanner (an old or damaged maintenance sheet may cause this problem); if it is damaged, call your service representative and ask for a new maintenance sheet.

4. If the problem persists, proceed to analyze the following areas of the diagnostic plot:

   1. 4 (from module A to E).

   2. 10, at the intersection between modules.

   3. 13 in modules A and E, and 14 in modules B, C, and D.

   If you see any of these defects in the studied areas, call your service representative and report a “line discontinuities” error after calibration.

   

The following steps provide the complete procedure for this topic.

When scanning some CAD plots at Standard resolution, mostly when working with grayscale or black-and-white prints that contain very thin lines, you may see a variation in line thickness, or even some missing lines, in some places.

Actions.

1. Repeat the scan or copy using a higher resolution (High or Max if scanning, Normal or Best if copying). You should also set background cleaning to 2, or set the content type to Mixed. You might also deactivate the automatic de-skew as explained in Copied or scanned image is very skewed. In case you were working in black-and-white mode, we recommend using grayscale instead.

2. If the problem persists, turn the original plot 90° before scanning it again.

3. If the problem persists, clean and calibrate the scanner as indicated in Maintenance.

The following steps provide the complete procedure for this topic.

1. Carefully clean the scanner’s glass plate and the original to be scanned with a cloth. Turn the original 90° if possible and re-scan it afterwards. Remember to select Translucent as the paper type at the scanner if your original is translucent.

2. If the problem persists, calibrate your scanner, and re-scan your original again afterwards.

3. If the problem persists in the case of translucent paper, attach a sheet of white paper to the back of the original to be scanned. Remember to select White paper as the paper type for the scanner in this case.

The following steps provide the complete procedure for this topic.

1. Use the front panel to check the status of your scan job. If it is taking an intolerably long time, you can select the job and then cancel it.

2. Check that the Resolution setting is right for the job. Not all scanning tasks require high resolutions. If you lower the resolution, you will speed up the scanning process. For JPEG and PDF scan jobs, you can also change the Quality setting. Lower quality values produce smaller files.

3. Check your network configuration. Your network should be a Gigabit Ethernet or one of a higher transfer rate in order to achieve optimal scanning speeds. If your network is a 10/100 Ethernet configuration, you can expect slower transfer of the scan data and thus slower scanning speeds.

4. Contact your network administrator for information about your network configuration, transfer rates, scan-to-file destinations on the network and possible solutions for increasing the speeds.

5. If scanning to files on the network is too slow and the network configuration cannot be amended to correct this, improved speeds can be achieved by scanning to a USB flash drive.

6. If scanning to a USB flash drive seems slow, check your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible with Hi-Speed USB (sometimes known as USB 2). Also check that your USB flash drive contains enough storage space for scanned large-format images.