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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP printers - 'Driver is unavailable’ or a yellow bang when connecting USB (ARM64, Windows 10)

When connecting an HP printer to an ARM 64-bit computer with a USB cable to do Plug and Play, the following issues can be seen.

  • A Driver is unavailable message displays under the printer name in Printers & Scanners.

  • A yellow triangle (yellow bang) displays next to the printer icon in Devices and Printers.

  • A yellow bang and Troubleshoot selection display in the printer's right-click menu in Devices and Printers.

  • In Device Manager, the printer is listed under Print queues and in Other devices with a yellow bang .

The printer is installed and is functioning as designed, but other functions, such as scanning, do not work. This happens because the plug-and-play drivers for USB composite devices support printing for ARM64, but not other functions such as the LEDM/Scanner.

To prevent this problem, disconnect the printer from the USB connection and install the printer over a Wi-Fi connection.

Add a network printer to Windows

Set up a wireless or wired network printer in Windows without installing any additional drivers.

  1. Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected.

    Allowing Windows to download manufacturer drivers
  2. Place the printer near the network router.

  3. Turn on the printer and connect it to the network.

    • Printers with a control panel menu: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.

    • Printers without a control panel menu: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

    • Printers being connected with an Ethernet cable: Connect the cable to the port on the rear of the printer and to an available port on the router.

  4. Make sure your computer is connected to same network the printer is connected to.

  5. In Windows, search for and open Add a printer or scanner.

  6. Click Add a printer or scanner. Wait for Windows to locate the printer. When found, click the printer name, and then click Add device to complete the setup.

    If your printer is not found, click The printer that I want isn't listed. In the Find a printer by other options window, select an option to locate and add the printer.

    Opening options when the printer is not listed

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Country/Region: Flag Australia

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