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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP LaserJet - HP anti-counterfeit website

Use this information to determine if your cartridges are genuine HP cartridges.

If you install a cartridge in your printer and a control-panel message displays that says the cartridge is non-HP, go to http://www.hp.com/go/anticounterfeit.

HP will help determine if the cartridge is genuine and take steps to resolve the problem.

If you encounter any of the following situations, your cartridge might not be a genuine HP cartridge:

  • The Supplies Status Page indicates that a non-HP supply is installed

  • You are experiencing a high number of problems with the print cartridge

  • The cartridge does not look like it usually does (for example, the packaging differs from HP packaging)


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Country/Region: Flag Australia

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