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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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LaserJet MFP M234dw, M234dwe printers – An ‘rd’ error displays on the printer control panel

The message rd appears on the control panel of an M234dw or M234dwe printer and the printer does not respond. Update the printer firmware to resolve the problem.

rd error message displaying on control panel

Update the printer firmware from a Windows PC

Update the printer firmware from a Windows PC to resolve the error.

  1. Connect a USB cable to the USB port on the rear of the printer, and then to the computer.

  2. Go to HP Customer Support - Software and Driver Downloads.

    The software results page displays with the default operating system selected.
  3. If you need to change the version of Windows, click Choose a different OS , select the version, and then click Change.

  4. Click Firmware > Download to download the M232-M237_Series_FW_Update-202XXXXX.exe firmware.

  5. Double-click to open the M232-M237_Series_FW_Update-202XXXXX.exe.

  6. Select your printer, for example, HP LaserJet MFP M234dw, and then click Send Firmware.

  7. Wait for up to three minutes to complete the update.

The printer turns on without any error.

If the problem persists, contact HP Customer Support.


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Country/Region: Flag Australia

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