hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet M552, M553, M554, M555, MFP M577, MFP M578, Managed E55040, and Managed MFP E57540 - Removal and replacement: Secondary transfer roller

Learn about removing and replacing the secondary transfer roller.

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

CAUTION:

To prevent damage to a toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

If toner gets on the skin or clothing, wipe it off with dry tissue paper and wash in cold water. Hot water sets toner and it might be difficult, or impossible, to remove.

Use the table below to identify the correct part number for your printer, and then go to https://parts.hp.com/hpparts to order the part.

Part information

Part number

Part description

RM2-6575-000CN

Secondary transfer roller with instruction guide

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Print any pages necessary to make sure the printer is functioning correctly.

Remove the secondary transfer roller

Follow these steps to remove the secondary transfer roller.

  1. Open the right door.

    Open the right door

    Open the right door
  2. Push in on the blue lever (callout 1) to release the secondary transfer roller assembly, and then lower the assembly (callout 2) to the service position.

    Lower the secondary transfer roller assembly

    Lower the secondary transfer roller assembly
  3. Slightly lift the left end of the roller shaft (callout 1; near the gear) to release the transfer roller clip.

    Release the secondary transfer roller clip

    Release the secondary transfer roller clip
  4. Slide the right end roller collar (callout 1) to the left to remove the transfer roller.

    Remove the secondary transfer roller

    Remove the secondary transfer roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the secondary transfer roller

Follow these steps to install the secondary transfer roller.

  1. Insert the right end (white plastic) of the replacement roller into the holder (callout 1), and then push down on the left end (blue plastic clip; callout 2) until the roller snaps into place.

    Important:

    Make sure that both ends of the roller assembly are fully seated in the holders.

    Install the secondary transfer roller

    Install the secondary transfer roller
  2. Close the right door.

    Close the right door

    Close the right door

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...