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HP Customer Support - Knowledge Base

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13.B4, 13.B5 jam error in fuser input

Use the following procedure to check for paper in all possible jam locations in the fuser area.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.B4.yz Jam in rear door

  • 13.B5.yz Jam in rear door

y = jam type (A or D)

z = paper type that is being printer on. This can be 0-9 or A-F.

CAUTION:

Hot icon The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

  1. Open the rear door.

    Open the rear door

  2. Gently pull out any jammed paper from the rollers in the rear door area.

    Remove jammed paper

  3. If paper is present in the upper rollers, gently pull out any jammed paper from the rollers in the rear door area.

    Remove jammed paper

  4. Close the rear door.

    Close the rear door

  5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

  6. Ensure the paper tray guides are set to the correct size for the paper loaded.

  7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

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