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HP Customer Support - Knowledge Base

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13.B2 jam error in rear door

Use the following procedure to check for a paper jam in the rear door.

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When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

13.B2.A1 - Jam in rear door
13.B2.D1 - Jam in rear door
13.B2.A2 - Jam in rear door
13.B2.D2 - Jam in rear door
13.B2.A3 - Jam in rear door
13.B2.D3 - Jam in rear door
13.B2.AD - Jam in rear door
13.B2.DD - Jam in rear door

Pull the tray completely out of the printer.
Remove any jammed or damaged sheets of paper.
Reinsert and close Tray 3.

Note:
When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.
Open the rear door and look for and clear any paper present or obstructions in the paper path.
If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab (line below 3 triangles). See following images.
Ensure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.