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HP PageWide Enterprise MFP, HP PageWide Managed MFP - Removal and replacement: Heated pressure roller (HPR) kit

Learn how to remove and replace the heated pressure roller (HPR) (CSR A).

Click here to visit the HP video library.

Before performing service

Important:

To remove this assembly, the printer power must be turned on for the first step.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

J7Z09-67997

J7Z09-67998

Heated pressure roller (HPR) kit with instruction guide (110V)

Heated pressure roller (HPR) kit with instruction guide (220V)

Required tools

  • No special tools are required to remove or install this assembly.

After performing service

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the heated pressure roller (HPR)

Follow these steps to remove the heated pressure roller (HPR).

  1. Open the left door.

    Open the left door

    Open the left door
  2. Grasp the green handle, and then rotate the upper paper path assembly down and out of the printer.

    Rotate the upper paper path assembly down

    Rotate the upper paper path assembly down
  3. Use two hands to grasp the green HPR handle, and then pull the HPR straight out of the printer to remove it.

    Warning:

    The HPR might be hot. HP recommends waiting at least five minutes after turning the printer power off before removing the HPR.

    Remove the HPR

    Remove the HPR

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HPR

Follow these steps to install the HPR.

  1. Position the HPR in the printer, and then push it straight in to install it.

    CAUTION:

    Use two hands when installing the HPR so that it slides straight into the printer without any side-to-side movement.

    Install the HPR

    Install the HPR
  2. Grasp the green handle, and then rotate the upper paper path assembly up and into the printer.

    Rotate the upper paper path assembly up

    Rotate the upper paper path assembly up
  3. Close the left door.

    Close the left door

    Close the left door

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