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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08386161

Version: 1

HP Commercial Notebook and Desktop PCs - Computer stops responding at HP logo screen after joining the domain or configuring security settings in operating system

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Oct-2022

Last updated : 10-Oct-2022

DESCRIPTION
When attempting to join a domain or configuring the security settings in the operating system, the computer might stop responding at the HP logo screen. This occurs on computers configured with Intel 11 th and 12 th Gen processors.
The HP logo screen

SCOPE
The information in this document applies to the following:
Configuration:
  • Intel 11 th Generation
  • Intel 12 th Generation
Notebook Computers:
HP Gen 8 Notebook PCs:
  • HP EliteBook 830 G8 Notebook PC series
  • HP EliteBook x360 1030 G8 Notebook PC series
  • HP EliteBook x360 1040 G8 Notebook PC series
  • HP EliteBook x360 830 G8 Notebook PC series
  • HP ProBook 430 G8 Notebook PC series
  • HP ProBook 440 G8 Notebook PC series
  • HP ProBook 450 G8 Notebook PC series
  • HP Elite Dragonfly 13.5 inch G3 Notebook PC series
  • HP Elite Dragonfly G2 Notebook PC series
HP Gen 9 Notebook PCs:
  • HP Pro x360 Fortis 11 inch G9 Notebook PC series
  • HP ProBook 440 14 inch G9 Notebook PC series
  • HP ProBook 450 15.6 inch G9 Notebook PC series
  • HP ProBook Fortis 14 inch G9 Notebook PC series
  • HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC series
  • HP EliteBook 1040 14 inch G9 Notebook PC series
  • HP EliteBook 630 13 inch G9 Notebook PC series
  • HP EliteBook 640 14 inch G9 Notebook PC series
  • HP EliteBook 650 15.6 inch G9 Notebook PC series
  • HP EliteBook 840 14 inch G9 Notebook PC series
  • HP EliteBook 860 16 inch G9 Notebook PC series
Desktop Computers:
HP Gen 8 Desktop PCs:
  • HP EliteDesk 800 G8 Desktop Mini PC series
  • HP EliteDesk 800 G8 Small Form Factor PC series
  • HP EliteDesk 800 G8 Tower PC series
  • HP EliteOne 800 G8 24 All-in-One PC series
  • HP EliteOne 800 G8 27 All-in-One PC series
  • HP ProDesk 600 G8 Small Form Factor PC series
HP Gen 9 Desktop PCs:
  • HP Elite Mini 600 G9 PC series
  • HP Elite Mini 800 G9 Desktop PC series
  • HP Elite SFF 600 G9 Desktop PC series
  • HP Elite SFF 800 G9 PC series
  • HP Elite Tower 600 G9 Desktop PC series
  • HP Elite Tower 680 G9 Desktop PC series
  • HP Elite Tower 880 G9 PC series
  • HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC series
  • HP Pro SFF 400 G9 Desktop PC series
  • HP Pro Tower 400 G9 PCI Desktop PC series
  • HP ProOne 440 23.8 inch G9 All-in-One Desktop PC series
  • HP Z1 G9 Tower Desktop series
HP Mobile Workstation PCs:
  • HP ZBook Firefly 14 inch G9 Mobile Workstation PC series
  • HP ZBook Firefly 16 inch G9 Mobile Workstation PC series
  • HP ZBook Power 15.6 inch G9 Mobile Workstation PC series
  • HP ZBook Studio 16 inch G9 Mobile Workstation PC series
Operating Systems:
  • Microsoft Windows 10 21H2
RESOLUTION
To resolve this issue, perform the following steps:
Step 1: Disable Hyperthreading in HP Computer Setup Utility (F10 BIOS).
  1. Restart or turn on the computer.
  2. Press F10 to enter HP Computer Setup Utility (BIOS).
  3. Select Advanced > System Options > Hyperthreading.
    Accessing the Hyperthreading option
  4. Uncheck Hyperthreading to disable the feature.
  5. Save the changes, and then exit BIOS.
Step 2: Set the registry key FeatureSettingsOverride value to 48, and then restart the computer.
  caution:
This document provides instructions for modifying the registry. Editing the registry incorrectly might cause problems that require you to reinstall your operating system to correct. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.
  1. Press Windows + R keys to open Run.
  2. Type RegEdit.exe.
  3. Click OK to open the Registry Editor.
  4. Navigate to this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\MemoryManagement.
    Navigating to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\MemoryManagement
  5. Click the Memory Management folder in the left column.
  6. Double-click FeatureSettingsOverride in the right column.
    Opening FeatureSettingsOverride option
  7. Enter 48 Hex or 72 Decimal in the Value data field.
  8. Click OK.
    REG_DWORD is now 48( 72).
  9. Close the Registry Editor.
  10. Restart the computer.
Step 3: Download and install the Microsoft cumulative update (September 20, 2022 KB5017380 Preview or later): https://support.microsoft.com/en-us/help/5017380.
Step 4: Re-enable Hyperthreading in HP Computer Setup Utility (F10 BIOS).
  1. Restart or turn on the computer.
  2. Press F10 to enter HP Computer Setup Utility (BIOS).
  3. Select Advanced > System Options > Hyperthreading.
  4. Check Hyperthreading to enable the feature.
  5. Save the changes, and then exit BIOS.
    note:
    Group policies or other security software could modify this setting on the computer. This might require an update to the group policy settings or security software to prevent modification of the settings. If not, the issue will reoccur when the policy is resynchronized. Microsoft released a fix in the September 20, 2022 cumulative update to avoid this issue.

Hardware platforms affected : HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J032AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J033AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J034AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J035AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J036AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J037AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J038AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J039AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J040AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J041AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J042AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J043AV), HP Elite Dragonfly 13.5 inch G3 Notebook PC (4J044AV), HP Elite Dragonfly G2 Notebook PC, HP Elite Mini 600 G9 PC (4C5J7AV), HP Elite Mini 600 G9 PC (4C5J9AV), HP Elite Mini 600 G9 PC (658Z0AV), HP Elite Mini 800 G9 Desktop PC (4B429AV), HP Elite Mini 800 G9 Desktop PC (4B430AV), HP Elite Mini 800 G9 Desktop PC (4B435AV), HP Elite Mini 800 G9 Desktop PC (4B436AV), HP Elite Mini 800 G9 Desktop PC (550B3AV), HP Elite Mini 800 G9 Desktop PC (550B4AV), HP Elite Mini 800 G9 Desktop PC (550B5AV), HP Elite SFF 600 G9 Desktop PC (4F5F3AV), HP Elite SFF 600 G9 Desktop PC (54K52AV), HP Elite SFF 800 G9 PC (4G086AV), HP Elite SFF 800 G9 PC (4G087AV), HP Elite SFF 800 G9 PC (519V8AV), HP Elite Tower 600 G9 Desktop PC (4G378AV), HP Elite Tower 600 G9 Desktop PC (54N88AV), HP Elite Tower 600 G9 Desktop PC (54N89AV), HP Elite Tower 600 G9 Desktop PC (55P70AV), HP Elite Tower 600 G9 Desktop PC (55P71AV), HP Elite Tower 680 G9 Desktop PC (4G380AV), HP Elite Tower 680 G9 Desktop PC (54N91AV), HP Elite Tower 800 G9 PC (4E7E0AV), HP Elite Tower 800 G9 PC (4E7E1AV), HP Elite Tower 800 G9 PC (519Q0AV), HP Elite Tower 800 G9 PC (519Q1AV), HP Elite Tower 880 G9 PC (4E7E2AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y1AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y2AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y3AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y4AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y5AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y7AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y8AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Y9AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Z0AV), HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC (479Z1AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B923AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B924AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B925AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B926AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B927AV), HP EliteBook 1040 14 inch G9 Notebook PC (4B928AV), HP EliteBook 630 13 inch G9 Notebook PC (4D0Q5AV), HP EliteBook 630 13 inch G9 Notebook PC (4D0Q6AV), HP EliteBook 630 13 inch G9 Notebook PC (4D0Q7AV), HP EliteBook 630 13 inch G9 Notebook PC (4D0Q8AV), HP EliteBook 630 13 inch G9 Notebook PC (4D0Q9AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0X6AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0X7AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0X8AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0X9AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y0AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y1AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y2AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y3AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y4AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y5AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y6AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y7AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y8AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Y9AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Z0AV), HP EliteBook 640 14 inch G9 Notebook PC (4D0Z1AV), HP EliteBook 640 14 inch G9 Notebook PC (4W5J2AV), HP EliteBook 640 14 inch G9 Notebook PC (4W5J3AV), HP EliteBook 640 14 inch G9 Notebook PC (67W58AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D160AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D161AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D162AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D163AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D164AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D165AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D166AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D167AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D168AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D169AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D170AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D171AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D172AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D173AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4D174AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4W5J8AV), HP EliteBook 650 15.6 inch G9 Notebook PC (4W5J9AV), HP EliteBook 650 15.6 inch G9 Notebook PC (67W64AV), HP EliteBook 830 G8 Notebook PC Configurable Material, HP EliteBook 840 14 inch G9 Notebook PC (4B849AV), HP EliteBook 840 14 inch G9 Notebook PC (4B850AV), HP EliteBook 840 14 inch G9 Notebook PC (4B851AV), HP EliteBook 840 14 inch G9 Notebook PC (4B852AV), HP EliteBook 840 14 inch G9 Notebook PC (4B854AV), HP EliteBook 840 14 inch G9 Notebook PC (4B855AV), HP EliteBook 840 14 inch G9 Notebook PC (4B856AV), HP EliteBook 840 14 inch G9 Notebook PC (4B857AV), HP EliteBook 840 14 inch G9 Notebook PC (4B858AV), HP EliteBook 840 14 inch G9 Notebook PC (4B860AV), HP EliteBook 840 14 inch G9 Notebook PC (4B862AV), HP EliteBook 840 14 inch G9 Notebook PC (4B863AV), HP EliteBook 840 14 inch G9 Notebook PC (6B4Y4AV), HP EliteBook 850 G8 Notebook PC (Cadillac15 1.0) Configurable Material, HP EliteBook 860 16 inch G9 Notebook PC (4C146AV), HP EliteBook 860 16 inch G9 Notebook PC (4C147AV), HP EliteBook 860 16 inch G9 Notebook PC (4C148AV), HP EliteBook 860 16 inch G9 Notebook PC (4C149AV), HP EliteBook 860 16 inch G9 Notebook PC (4C150AV), HP EliteBook 860 16 inch G9 Notebook PC (4C151AV), HP EliteBook 860 16 inch G9 Notebook PC (4C152AV), HP EliteBook 860 16 inch G9 Notebook PC (4C153AV), HP EliteBook 860 16 inch G9 Notebook PC (4C154AV), HP EliteBook 860 16 inch G9 Notebook PC (4C155AV), HP EliteBook 860 16 inch G9 Notebook PC (4C156AV), HP EliteBook 860 16 inch G9 Notebook PC (4C157AV), HP EliteBook 860 16 inch G9 Notebook PC (4C159AV), HP EliteBook 860 16 inch G9 Notebook PC (4C160AV), HP EliteBook 860 16 inch G9 Notebook PC (6B4Z8AV), HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC, HP EliteDesk 800 G8 Desktop Mini PC (24Q95AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q96AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q97AV), HP EliteDesk 800 G8 Desktop Mini PC (24Q98AV), HP EliteDesk 800 G8 Desktop Mini PC (24R00AV), HP EliteDesk 800 G8 Small Form Factor PC (27W69AV), HP EliteDesk 800 G8 Small Form Factor PC (27W70AV), HP EliteDesk 800 G8 Small Form Factor PC Configurable Material Model, HP EliteDesk 800 G8 Tower PC (27P57AV), HP EliteDesk 800 G8 Tower PC (27P59AV), HP EliteDesk 880 G8 Tower PC (27P58AV), HP EliteOne 800 G8 24 All-in-One PC (297V3AV), HP EliteOne 800 G8 24 All-in-One PC (297V4AV), HP EliteOne 800 G8 24 All-in-One PC (297V6AV), HP EliteOne 800 G8 24 All-in-One PC (297V7AV), HP EliteOne 800 G8 27 All-in-One PC (297V5AV), HP EliteOne 800 G8 27 All-in-One PC (297V8AV), HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F0Z7AV), HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F0Z9AV), HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F100AV), HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F101AV), HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F102AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6C7AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6C8AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6C9AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6D1AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6D2AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6D3AV), HP EliteOne 870 27 inch G9 All-in-One Desktop PC (4V6D4AV), HP Pro Mini 400 G9 PC Confiurable Material Model, HP Pro SFF 400 G9 Desktop PC (4J4B4AV), HP Pro SFF 400 G9 Desktop PC (4J4B5AV), HP Pro SFF 400 G9 Desktop PC (516N2AV), HP Pro SFF 400 G9 Desktop PC (526G0AV), HP Pro SFF 400 G9 Desktop PC (526G1AV), HP Pro Tower 400 G9 PCI Desktop PC (4J2Z8AV), HP Pro Tower 400 G9 PCI Desktop PC (516F7AV), HP Pro Tower 400 G9 PCI Desktop PC (52J88AV), HP Pro Tower 400 G9 PCI Desktop PC (52J89AV), HP Pro Tower 400 G9 PCI Desktop PC (52J90AV), HP Pro Tower 480 G9 PCI Desktop PC (54X64AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B39AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B40AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B41AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B42AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B43AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B44AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B45AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T7AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T8AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U0AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U1AV), HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (2V656AV), HP ProBook 430 G8 Notebook PC (2V658AV), HP ProBook 440 14 inch G9 Notebook PC (4D7Q9AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R0AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R1AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R2AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R3AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R4AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R5AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R6AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R7AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R8AV), HP ProBook 440 14 inch G9 Notebook PC (4D7R9AV), HP ProBook 440 14 inch G9 Notebook PC (678R0AV), HP ProBook 440 14 inch G9 Notebook PC (678R1AV), HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (2Q521AV), HP ProBook 440 G8 Notebook PC (2Q528AV), HP ProBook 440 G8 Notebook PC (2Q531AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3W6AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3W7AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3W9AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X0AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X1AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X2AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X3AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X4AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X5AV), HP ProBook 450 15.6 inch G9 Notebook PC (4D3X6AV), HP ProBook 450 15.6 inch G9 Notebook PC (674N0AV), HP ProBook 450 15.6 inch G9 Notebook PC (674N1AV), HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC (1A886AV), HP ProBook 450 G8 Notebook PC (1A888AV), HP ProBook 450 G8 Notebook PC (1A893AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F16AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F17AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F18AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F19AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F20AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F21AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F22AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W4AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W5AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W7AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W8AV), HP ProDesk 600 G8 Small Form Factor PC (283S8AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564F6AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564F7AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564F8AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564F9AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564G0AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564G1AV), HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (5B9J5AV), HP Z1 G8 Tower Desktop PC Configurable Material Model, HP Z1 G9 Tower Desktop (4E883AV), HP Z1 G9 Tower Desktop (525J6AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U2AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U3AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U5AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U6AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U7AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U8AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U9AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3V1AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3V2AV), HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3V5AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C766AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C767AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C768AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C769AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C770AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C771AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C772AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C773AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C774AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C775AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C776AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C777AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C779AV), HP ZBook Firefly 16 inch G9 Mobile Workstation PC (4C780AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T4Z8AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T4Z9AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T500AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T502AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T503AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T504AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T505AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T506AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T507AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T509AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T510AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T512AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T514AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (5D1K1AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (5D1K2AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (5R8A3AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (696M1AV), HP ZBook Power 15.6 inch G9 Mobile Workstation PC (696M2AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8P9AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q0AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q2AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q3AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q4AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q5AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q6AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q7AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q8AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8Q9AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R0AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R1AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R2AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R3AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R4AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R5AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R6AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R7AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8R9AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8S0AV), HP ZBook Studio 16 inch G9 Mobile Workstation PC (4Z8S1AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08386161

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