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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08220813

Version: 1

HP Commercial Notebook PCs - HP Hotkey app consumes a large amount of memory resources

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Apr-2022

Last updated : 28-Apr-2022

DESCRIPTION
The HP Hotkey app consumes a lot of memory resources. This might affect overall computer performance. This is due to a memory leak, which is generally observable in Windows Task Manager. It is an intermittent issue.
This issue can be observed on Windows 10 or 11 on HP Commercial Notebook computers with the version of the HP Hotkey app listed in the Scope.

SCOPE
The information in this document applies to the following:
Application:
HP Hotkey version 8.10.23.1 A2
Computers:
  • HP Elite Dragonfly G2 Notebook PC
  • HP Elite x2 G8 Tablet series
  • HP EliteBook 830 G8 Notebook PC series
  • HP EliteBook 840 G8 Notebook PC series
  • HP EliteBook 850 G8 Notebook PC series
  • HP EliteBook x360 1030 G8 Notebook PC series
  • HP EliteBook x360 1040 G8 Notebook PC series
  • HP EliteBook x360 830 G8 Notebook PC series
  • HP Engage Go 10 Mobile Systems
  • HP Pro x360 Fortis 11 inch G10 Notebook PC series
  • HP Pro x360 Fortis 11 inch G9 Notebook PC series
  • HP ProBook 430 G8 Notebook PC series
  • HP ProBook 440 G8 Notebook PC series
  • HP ProBook 445 G8 Notebook PC series
  • HP ProBook 450 G8 Notebook PC series
  • HP ProBook 455 G8 Notebook PC series
  • HP ProBook 630 G8 Notebook PC series
  • HP ProBook 650 G8 Notebook PC series
  • HP ProBook Fortis 14 inch G10 Notebook PC series
  • HP ProBook Fortis 14 inch G9 Notebook PC series
  • HP ProBook x360 11 G7 Education Edition Notebook PC series
  • HP ZBook Fury 15.6 inch G8 Mobile Workstation PC series
  • HP ZBook Power 15.6 inch G8 Mobile Workstation PC series
  • HP ZBook Studio 15.6 inch G8 Mobile Workstation PC series
  • HP ZHAN 66 Pro 14 G4 Notebook PC series
  • HP ZHAN 66 Pro 14 G5 Notebook PC series
  • HP ZHAN 66 Pro A 14 G5 Notebook PC series
Operating Systems:
  • Microsoft Windows 11
  • Microsoft Windows 10 21H2
  • Microsoft Windows 10 21H1
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the HP Hotkey Support app:
SoftPaq Description
Release Notes
Download SoftPaq
HP Hotkey Support - UWP
Version: 8.10.32.37952
Revision: A
note:
A more recent version of this software might be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.

Hardware platforms affected : HP Elite Dragonfly G2 Notebook PC, HP Elite x2 G8 Tablet (28R52AV), HP Elite x2 G8 Tablet (28R56AV), HP Elite x2 G8 Tablet (28R62AV), HP Elite x2 G8 Tablet (28R64AV), HP Elite x2 G8 Tablet (2W6L6AV), HP Elite x2 G8 Tablet (2W6L7AV), HP Elite x2 G8 Tablet (2W6L8AV), HP Elite x2 G8 Tablet (39D31AV), HP Elite x2 G8 Tablet (4U931AV), HP EliteBook 830 G8 Notebook PC (26D50AV), HP EliteBook 830 G8 Notebook PC (26D51AV), HP EliteBook 830 G8 Notebook PC (275N7AV), HP EliteBook 830 G8 Notebook PC (275P0AV), HP EliteBook 830 G8 Notebook PC (5A1N6AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N7AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N8AV) - DELETED, HP EliteBook 830 G8 Notebook PC (687J4AV), HP EliteBook 830 G8 Notebook PC (6A3M5AV), HP EliteBook 830 G8 Notebook PC (6A3M6AV), HP EliteBook 830 G8 Notebook PC (6A3M7AV), HP EliteBook 830 G8 Notebook PC (6A3M8AV), HP EliteBook 830 G8 Notebook PC Configurable Material, HP EliteBook 840 G8 Notebook PC (26D61AV), HP EliteBook 840 G8 Notebook PC (275Q9AV), HP EliteBook 840 G8 Notebook PC (275R1AV), HP EliteBook 840 G8 Notebook PC (275R3AV), HP EliteBook 840 G8 Notebook PC (275R4AV), HP EliteBook 840 G8 Notebook PC (355M3AV), HP EliteBook 840 G8 Notebook PC (355M4AV), HP EliteBook 840 G8 Notebook PC (355M5AV), HP EliteBook 840 G8 Notebook PC (687L4AV), HP EliteBook 840 G8 Notebook PC (6A3N9AV), HP EliteBook 840 G8 Notebook PC (6A3P0AV), HP EliteBook 840 G8 Notebook PC (6A3P1AV), HP EliteBook 840 G8 Notebook PC (6A3P2AV), HP EliteBook 840 G8 Notebook PC (6A3P3AV), HP EliteBook 850 G8 Notebook PC (1G1X2AV), HP EliteBook 850 G8 Notebook PC (1G1X5AV), HP EliteBook 850 G8 Notebook PC (1G1X6AV), HP EliteBook 850 G8 Notebook PC (1G1X9AV), HP EliteBook 850 G8 Notebook PC (1G1Y1AV), HP EliteBook 850 G8 Notebook PC (1G1Y2AV), HP EliteBook 850 G8 Notebook PC (275Z0AV), HP EliteBook 850 G8 Notebook PC (275Z1AV), HP EliteBook 850 G8 Notebook PC (275Z2AV), HP EliteBook 850 G8 Notebook PC (275Z4AV), HP EliteBook 850 G8 Notebook PC (275Z7AV), HP EliteBook 850 G8 Notebook PC (Cadillac15 1.0) Configurable Material, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC (1H9W6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W7AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W8AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W9AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X0AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X1AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X2AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X3AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X4AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X5AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X7AV), HP EliteBook x360 1040 G8 Notebook PC (2Z5V0AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P5AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P6AV), HP EliteBook x360 830 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC (17N14AV), HP EliteBook x360 830 G8 Notebook PC (17N15AV), HP EliteBook x360 830 G8 Notebook PC (17N17AV), HP EliteBook x360 830 G8 Notebook PC (17N18AV), HP EliteBook x360 830 G8 Notebook PC (17N19AV), HP EliteBook x360 830 G8 Notebook PC (17N20AV), HP EliteBook x360 830 G8 Notebook PC (17N21AV), HP EliteBook x360 830 G8 Notebook PC (17N22AV), HP EliteBook x360 830 G8 Notebook PC (17N23AV), HP EliteBook x360 830 G8 Notebook PC (17N26AV), HP EliteBook x360 830 G8 Notebook PC (17N27AV), HP EliteBook x360 830 G8 Notebook PC (17N29AV), HP EliteBook x360 830 G8 Notebook PC (22H32AV), HP EliteBook x360 830 G8 Notebook PC (2B0R7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S4AV), HP EliteBook x360 830 G8 Notebook PC (2B0S6AV), HP EliteBook x360 830 G8 Notebook PC (2B0S7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S8AV), HP EliteBook x360 830 G8 Notebook PC (2B0S9AV), HP EliteBook x360 830 G8 Notebook PC (2B0T0AV), HP EliteBook x360 830 G8 Notebook PC (2B0T1AV), HP EliteBook x360 830 G8 Notebook PC (3S8V8AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W7AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W8AV), HP Engage Go 10 Mobile System (3A7E2AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C75AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C78AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B39AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T7AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T8AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U0AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U1AV), HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (20Z05AV), HP ProBook 430 G8 Notebook PC (2V653AV), HP ProBook 430 G8 Notebook PC (2V654AV), HP ProBook 430 G8 Notebook PC (2V655AV), HP ProBook 430 G8 Notebook PC (2V656AV), HP ProBook 430 G8 Notebook PC (2V657AV), HP ProBook 430 G8 Notebook PC (2V658AV), HP ProBook 430 G8 Notebook PC (2V659AV), HP ProBook 430 G8 Notebook PC (2V660AV), HP ProBook 430 G8 Notebook PC (2V661AV), HP ProBook 430 G8 Notebook PC (326L8AV), HP ProBook 430 G8 Notebook PC (45V87AV), HP ProBook 430 G8 Notebook PC (45V88AV), HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (2Q521AV), HP ProBook 440 G8 Notebook PC (2Q523AV), HP ProBook 440 G8 Notebook PC (2Q524AV), HP ProBook 440 G8 Notebook PC (2Q525AV), HP ProBook 440 G8 Notebook PC (2Q526AV), HP ProBook 440 G8 Notebook PC (2Q527AV), HP ProBook 440 G8 Notebook PC (2Q528AV), HP ProBook 440 G8 Notebook PC (2Q529AV), HP ProBook 440 G8 Notebook PC (2Q531AV), HP ProBook 440 G8 Notebook PC (344C5AV), HP ProBook 445 G8 Notebook PC, HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC (1A884AV), HP ProBook 450 G8 Notebook PC (1A885AV), HP ProBook 450 G8 Notebook PC (1A886AV), HP ProBook 450 G8 Notebook PC (1A887AV), HP ProBook 450 G8 Notebook PC (1A888AV), HP ProBook 450 G8 Notebook PC (1A890AV), HP ProBook 450 G8 Notebook PC (1A891AV), HP ProBook 450 G8 Notebook PC (1A892AV), HP ProBook 450 G8 Notebook PC (1A893AV), HP ProBook 450 G8 Notebook PC (1A894AV), HP ProBook 450 G8 Notebook PC (1A895AV), HP ProBook 450 G8 Notebook PC (1A896AV), HP ProBook 450 G8 Notebook PC (1A897AV), HP ProBook 450 G8 Notebook PC (1A898AV), HP ProBook 450 G8 Notebook PC (1A899AV), HP ProBook 450 G8 Notebook PC (1A900AV), HP ProBook 450 G8 Notebook PC (1A901AV), HP ProBook 450 G8 Notebook PC (326J4AV), HP ProBook 450 G8 Notebook PC (326J5AV), HP ProBook 450 G8 Notebook PC (464P0AV), HP ProBook 450 G8 Notebook PC (464P1AV), HP ProBook 450 G8 Notebook PC (55Q09AV), HP ProBook 450 G8 Notebook PC (55Q10AV), HP ProBook 450 G8 Notebook PC (55Q11AV), HP ProBook 450 G8 Notebook PC (55Q12AV), HP ProBook 450 G8 Notebook PC (61W27AV), HP ProBook 450 G8 Notebook PC (61W28AV), HP ProBook 450 G8 Notebook PC (61W29AV), HP ProBook 450 G8 Notebook PC (61W30AV), HP ProBook 450 G8 Notebook PC (61W31AV), HP ProBook 455 G8 Notebook PC, HP ProBook 630 G8 Notebook PC (1Y4Z5AV), HP ProBook 630 G8 Notebook PC (1Y4Z6AV), HP ProBook 630 G8 Notebook PC (1Y4Z8AV), HP ProBook 630 G8 Notebook PC (1Y4Z9AV), HP ProBook 630 G8 Notebook PC (28S88AV), HP ProBook 630 G8 Notebook PC (28S89AV), HP ProBook 630 G8 Notebook PC (28S90AV), HP ProBook 630 G8 Notebook PC (2M024AV), HP ProBook 630 G8 Notebook PC (2M025AV), HP ProBook 630 G8 Notebook PC (2M026AV), HP ProBook 630 G8 Notebook PC (35V79AV), HP ProBook 650 G8 Notebook PC (1V4F2AV), HP ProBook 650 G8 Notebook PC (1V4F4AV), HP ProBook 650 G8 Notebook PC (1Y5K6AV), HP ProBook 650 G8 Notebook PC (1Y5K7AV), HP ProBook 650 G8 Notebook PC (1Y5K8AV), HP ProBook 650 G8 Notebook PC (1Y5L2AV), HP ProBook 650 G8 Notebook PC (1Y5L8AV), HP ProBook 650 G8 Notebook PC (1Y5L9AV), HP ProBook 650 G8 Notebook PC (1Y5M0AV), HP ProBook 650 G8 Notebook PC (1Y5M1AV), HP ProBook 650 G8 Notebook PC (1Y5M5AV), HP ProBook 650 G8 Notebook PC (240F1AV), HP ProBook 650 G8 Notebook PC (240F2AV), HP ProBook 650 G8 Notebook PC (240F3AV), HP ProBook 650 G8 Notebook PC (296K5AV), HP ProBook 650 G8 Notebook PC (296K6AV), HP ProBook 650 G8 Notebook PC (2Q119AV), HP ProBook 650 G8 Notebook PC (2Q120AV), HP ProBook 650 G8 Notebook PC (2Q121AV), HP ProBook 650 G8 Notebook PC (2Q122AV), HP ProBook 650 G8 Notebook PC (2Q123AV), HP ProBook 650 G8 Notebook PC (2Q124AV), HP ProBook 650 G8 Notebook PC (2Q125AV), HP ProBook 650 G8 Notebook PC (328U3AV), HP ProBook 650 G8 Notebook PC (342L2AV), HP ProBook 650 G8 Notebook PC (342L3AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G45AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G46AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G48AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F16AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F17AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F18AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F19AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F21AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F22AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W4AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W5AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W7AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W8AV), HP ProBook x360 11 G6 EE (Aloe 2.0) Configurable Material, HP ProBook x360 11 G7 Education Edition Notebook PC, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (31Z43AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D87AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D90AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D91AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D95AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D96AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D97AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F00AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F01AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F02AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Y9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z2AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z7AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A5AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (4W5W9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (500C5AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M95AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M97AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N01AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N04AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N06AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N07AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0R9AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S1AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S3AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N46AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N47AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N49AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N51AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N52AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N53AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N54AV), HP ZHAN 66 Pro 14 G4 Notebook PC, HP ZHAN 66 Pro 14 G4 Notebook PC (2D140AV), HP ZHAN 66 Pro 14 G4 Notebook PC (2D142AV), HP ZHAN 66 Pro 14 G4 Notebook PC (Dianshan14 1.0) Configurable Material Model, HP ZHAN 66 Pro 14 G5 Notebook PC (4H1M8AV), HP ZHAN 66 Pro 14 G5 Notebook PC (4H1M9AV), HP ZHAN 66 Pro 14 G5 Notebook PC (4H1N0AV), HP ZHAN 66 Pro 14 G5 Notebook PC (4H1N1AV), HP ZHAN 66 Pro 14 G5 Notebook PC Configurable Material Model, HP ZHAN 66 Pro A 14 G5 Notebook PC (4X929AV), HP ZHAN 66 Pro A 14 G5 Notebook PC (4X930AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08220813

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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