HP LaserJet MFP M232e-M237e Printers - Setup Using HP Smart (Windows 10, MacOS)

This document pertains to HP LaserJet M232e-M237e printers using HP Smart in Windows or MacOS.

Setup your new HP+ printer using HP Smart.

note:
To set up and use the printer, it must always be connected to the internet.

Step 1: Make sure the printer hardware is setup

Before installing HP Smart, make sure the printer hardware has been setup and is ready to be connected to your network. Remove the printer and all packing materials from the box, and connect the printer to a power source, For additional help, refer to the setup poster that came with the printer or refer to HP LaserJet MFP M232-M237 Printers - First Time Printer Setup.

Step 2: Install HP Smart

On your Windows 10 or MacOS device, go to 123.hp.com to get the app, and then follow the on-screen instructions to download and install the app.
After the installation completes, open the HP Smart app.
On the Welcome screen, click Continue, and then Yes.

Doing so allows HP Smart app to collect usage data.
Click Set Up a New Printer.

note:
If you are installing HP Smart for the first time, the Sign in and Skip for now options are also displayed. Refer to What are the Sign in and Skip for now options? in the Frequently Asked Questions section for more information.
Follow the on-screen instructions to add your printer.

note:
Make sure to enter your network password if prompted.
Select your printer, and then click Continue.
To secure the connection by default, press the Information button on the printer.
Click Continue again.

The mandatory firmware update screen displays.
Click Complete Update, and then click Finish Setup.

note:
If the Firmware Uploading error displays, click Exit setup, and then click Finish Setup to restart the firmware update.
Click Continue on the next two windows, and then click Confirm.
Sign in to an exisiting HP Account. If you do not have an HP account, create a new account - refer to How do I create a new HP account? in the Frequently Asked Questions section.
Continue past the next three windows to set up your new account and redeem six months of free printing and Print plans.
Choose a plan you would like, and then specify your Shipping address and Billing details.
Click Continue on the confirmation window.
Load the paper into the input tray, and then click Continue.
Install the tray cover and remove the toner sheet, and then click Continue.

Setup is now complete. Click Print to start printing or click Skip printing page to skip printing. To add your printer to mobile or desktop devices, skip to Print from other devices or view account plans.

Skip printing or print a page when setup is complete

Step 3: Print from other devices (optional)

Enable printing from other mobile devices or desktops by installing HP Smart app.

Click Send Link, and then type the email address.

A 123.hp.com link is sent to the invited email address.
Log in to the device, and then sign in to the email address.
Download HP Smart app on the device, and then add your printer.

Frequently asked questions (FAQs)

What are the Sign in and Skip for now options?

The Sign in and Skip for now options are also seen when you install and open HP Smart for the first time.

Sign in: Sign in to your HP account to use HP Smart features. If prompted for account verification, follow the on-screen steps to find the verification code. Login with your Username (email address) and password, follow the on-screen steps if you forget your password

Click Add Printer, and then follow the on-screen instructions to add your printer.
Skip for now: Go to the home screen of the HP Smart.

Click Add Printer, and then follow the on-screen instructions to add your printer.

How do I create a new HP account?

Create an HP account to set up, print, and scan from the HP Smart app.

Enter your first name, last name, and your email address (which will be your username).
Select the country code from the drop-down list and enter your mobile number.
Create a password.
Select your country from the drop-down list.
Set the Privacy Country to US.
Click Create Account.

Upon submission, a verification code is sent to your email or mobile phone. Enter the 6-digit alphanumeric code when prompted. A confirmation screen appears once it is verified.

note:
You can edit your email and resend the verification code.

How do I view my account plans?

To view your account plans, follow the steps below.

Go to the home screen of the HP Smart app and click My HP Account.
The Account Dashboard opens. Click any tab on the left to view the account plans.

Can I send a print job with an incomplete setup?

Yes, but only limited pages. It includes factory-set grace pages, which is currently set at 15, that you can use to print without finishing the setup. After these 15 pages are consumed, the printer stops printing.

Does the printer notify me that the setup process must be completed?

Yes, you receive two notifications through the HP Smart App and through the EWS and information page. The following image shows the content of these messages.

Why is the experience between LaserJet and OfficeJet Pro not the same?

A LaserJet with HP+ features is a dedicated printer model and has been setup from the factory to be used as HP+.

If the first page count in a Horizon LaserJet HP+ printer EWS is more than 15, does this mean that setup is completed?

Not necessarily. The page count includes other service pages such as the information page. For example, if you printed 4 information pages during setup and the printer stopped, the count could be 19 pages. However, such a small number count might show that the printer stopped due to an incomplete or unfinished setup.