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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook 14s-dq1004ur Product Specifications

Hardware

Product number
8KJ02EA
Product name
HP Notebook 14s-dq1004ur
Microprocessor
Intel® Core™ i3-1005G1 (1.2 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 4 MB cache, 2 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Video graphics
Intel® UHD Graphics
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
35.6 cm (14") diagonal HD SVA anti-glare micro-edge WLED-backlit, 220 nits, 45% NTSC (1366 x 768)
Wireless connectivity
Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 combo
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
32.4 x 22.5 x 1.79 cm
Weight
1.46 kg
Power supply type
45 W Smart AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 11 hours and 45 minutes
Video Playback Battery life
Up to 10 hours and 15 minutes
Webcam
HP TrueVision HD Camera with integrated dual array digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Australia

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