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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ENVY - 17m-ce1013dx Product Specifications

Hardware

Product number
7PS43UA
Product name
HP ENVY - 17m-ce1013dx
Microprocessor
Intel® Core™ i7-10510U (1.8 GHz base frequency, up to 4.9 GHz base with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
12 GB DDR4-2666 SDRAM (1 x 4 GB, 1 x 8 GB)
Video graphics
Intel® Iris® Plus Graphics
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Optical drive
DVD-Writer
Display
17.3" diagonal FHD IPS anti-glare micro-edge WLED-backlit touch screen (1920 x 1080)
Wireless connectivity
Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 2.0; 1 headphone/microphone combo; 1 RJ-45
Minimum dimensions (W x D x H)
40.5 x 26.6 x 2.25 cm
Weight
Starting at 2.78 kg
Power supply type
65 W AC power adapter
Battery type
3-cell, 52 Wh Li-ion prismatic
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
BANG & OLUFSEN; Dual speakers; HP Audio Boost 2.0

Software

Operating system
Windows 10 Home 64
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Australia

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