hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06359491

Version: 1

HP EliteBook x360 1040 G5 Notebook PCs - F5 and F8 LED Keys Do Not Change to Amber When Pressed After Resetting the PC

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-May-2019

Last updated : 28-May-2019

DESCRIPTION
The LEDs on the F5 and F8 keys do not turn to amber when they are pressed to mute the PC speakers and the internal microphone. The key functions work to mute the speaker, but the microphone mute function does not work when F8 is pressed. This occurs after resetting the PC and selecting the Remove everything option.
The computer should exhibit the following functions:
  • When F5 is pressed, the speakers should mute, and the LED should change to amber.
  • When F8 is pressed, the microphone should mute, and the LED should change to amber.

SCOPE
Information in this document applies to the following:
Computers:
HP EliteBook x360 1040 G5 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To recover from this issue, download and install the following SoftPaq to reinstall the audio driver.
SoftPaq Description
Release Notes
Download SoftPaq
Conexant HD Audio Driver 2017/2018
Version: 12.37.1.105
Revision: D
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook x360 1040 G5 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06359491

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...