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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06350738

Version: 2

HP G4 Desktop Mini, HP MP9 G4 Retail System - Unexpected Shutdown in Hot Environment

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-May-2019

Last updated : 30-May-2019

DESCRIPTION
The computer may shut down unexpectedly when operating in high-temperature environments. The cooling fans speed up, and then the computer shuts down. Upon restarting, the computer power LED blinks red (two long blinks), then blinks white (four short blinks).
note:
The 2.4 blink code indicates that the embedded controller is doing Sure Start recovery.

SCOPE
Information in this document applies to the following:
Configuration:
Running HP Sure Start
BIOS versions:
Versions prior to 02.07.00
Computers:
  • HP EliteDesk 800 35W G4 Desktop Mini PC
  • HP EliteDesk 800 65W G4 Desktop Mini PC
  • HP EliteDesk 800 95W G4 Desktop Mini PC
  • HP MP9 G4 Retail System
  • HP ProDesk 400 G4 Desktop Mini PC
  • HP ProDesk 600 G4 Desktop Mini PC
RESOLUTION
Restart the computer to recover.
Resolve the issue by updating the BIOS to version 02.07.00 (or later) from the Software and Driver Downloads page for each product:

Hardware platforms affected : HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP MP9 G4 Retail System, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 600 G4 Desktop Mini PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06350738

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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