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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06329079

Version: 1

HP Notebook and Desktop PCs - "NVIDIA Display Settings Are Not Available" When Launching NVIDIA Control Panel

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-May-2019

Last updated : 13-May-2019

DESCRIPTION
The NVIDIA control panel displays the following message and fails to open:
NVIDIA Control Panel
NVIDIA Display settings are not available.
You are not currently using a display attached to an NVIDIA GPU.
The issue occurs if you roll back the operating system version after updating drivers and apps:
  1. Update the operating system to the latest version.
  2. Update all available drivers and applications to the latest versions.
  3. Roll back the operating system to the previous version.
  4. The issue will occur.

SCOPE
All units which had upgraded Operating System and installed updated NVIDIA drivers then rollback Operating System to previous version.
Information in this document applies to the following:
Computers:
Any HP consumer desktop or notebook may experience the issue, including:
  • HP 14-dq0000 Laptop PC series
  • HP 14-dq1000 Laptop PC series
  • HP 14s-dq0000 Laptop PC series
  • HP 14s-dq1000 Laptop PC series
  • HP 14s-dr0000 Laptop PC series
  • HP 14s-dr1000 Laptop PC series
  • HP 14s-dy0000 Laptop PC series
  • HP 14s-dy1000 Laptop PC series
  • HP 15-dw1000 Laptop PC series
  • HP 15-dy0000 Laptop PC
  • HP 15s-dr0000 Laptop PC
  • HP 15s-dr1000 Laptop PC series
  • HP 15s-du0000 Laptop PC
  • HP 15s-du1000 Laptop PC series
  • HP 15s-dy0000 Laptop PC
  • HP 15s-dy1000 Laptop PC series
  • HP 15s-fq0000 Laptop PC series
  • HP 15s-fr0000 Laptop PC series
  • HP 15s-fy0000 Laptop PC series
  • HP 17-by1000 Laptop PC
  • HP 190-0000 Desktop PC series
  • HP ENVY 13-ah1000 Laptop PC series
  • HP ENVY 13-aq0000 Laptop PC
  • HP ENVY 13-aq0000 Laptop PC series
  • HP ENVY 13-aq1000 Laptop PC series
  • HP ENVY 15-dr0000 x360 Convertible PC
  • HP ENVY 15-dr1000 x360 Convertible PC series
  • HP ENVY 15m-dr0000 x360 Convertible PC
  • HP ENVY 15m-dr1000 x360 Convertible PC series
  • HP ENVY 17-ce0000 Laptop PC
  • HP ENVY 17-ce0000 Laptop PC series
  • HP ENVY 17-ce1000 Laptop PC series
  • HP ENVY 17m-ce0000 Laptop PC series
  • HP ENVY 17m-ce1000 Laptop PC series
  • HP Pavilion 14-ce0000 Laptop PC
  • HP Pavilion 14-ce1000 Laptop PC
  • HP Pavilion 14-ce2000 Laptop PC
  • HP Pavilion 14-ce3000 Laptop PC series
  • HP Pavilion 14-dh0000 x360 Convertible PC
  • HP Pavilion 14m-dh0000 x360 Convertible PC
  • HP Pavilion 14m-dh1000 x360 Convertible PC series
  • HP Pavilion 14q-dh0000 x360 Convertible PC
  • HP Pavilion 15-cs0000 Laptop PC
  • HP Pavilion 15-cs1000 Laptop PC
  • HP Pavilion 15-cs2000 Laptop PC
  • HP Pavilion 15-cs3000 Laptop PC series
  • HP Pavilion 15-cw0000 Laptop PC
  • HP Pavilion 15-cw1000 Laptop PC
  • HP Pavilion 15-dq0000 x360 Convertible PC
  • HP Pavilion 15-dq1000 x360 Convertible PC series
  • HP Pavilion 510-p000 Desktop PC series
  • HP Pavilion 510-p000 Desktop PC series
  • HP Pavilion 510-p100 Desktop PC series
  • HP Pavilion 570-p000 Desktop PC series
  • HP Pavilion 570-p700 Desktop PC series
  • HP Pavilion Gaming 15-dk0000 Laptop PC
  • HP Pavilion Gaming 15-dk0035cl Laptop PC
  • HP Pavilion Gaming 15-dk0085nr Laptop PC
  • HP Pavilion Gaming 15-dk0086nr Laptop PC
  • HP Pavilion Gaming 17-cd0000 Laptop PC
  • HP Pavilion Gaming 17-cd0085cl Laptop PC
  • OMEN by HP 15-dc0000 Laptop PC
  • OMEN by HP 15-dc1000 Laptop PC
  • OMEN by HP 15-dc1062nr Laptop PC
  • OMEN by HP 15-dc1085nr Laptop PC
  • OMEN by HP 15-dc1086nr Laptop PC
  • OMEN by HP 15-dc1087nr Laptop PC
  • OMEN by HP 15-dh0000 Laptop PC
  • OMEN by HP 17-cb0000 Laptop PC
  • OMEN X by HP S2 15-dg0000 Laptop PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Resolve the issue as follows:
  1. Uninstall the NVIDIA driver, components from Settings > Apps > Apps & Features.
  2. Reinstall the NVIDIA driver using the latest version available from HP:
    Go to the appropriate HP product page and find the NVIDIA driver that matches with your current Operating System version or get the driver using HP Support Assistant.

Hardware platforms affected : HP 14-dq0000 Laptop PC series, HP 14-dq1000 Laptop PC series, HP 14s-dq0000 Laptop PC series, HP 14s-dq1000 Laptop PC series, HP 14s-dr0000 Laptop PC series, HP 14s-dr1000 Laptop PC series, HP 14s-dy0000 Laptop PC series, HP 14s-dy1000 Laptop PC series, HP 15-dw1000 Laptop PC series, HP 15-dy0000 Laptop PC, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 15s-fq0000 Laptop PC series, HP 15s-fr0000 Laptop PC series, HP 15s-fy0000 Laptop PC series, HP 17-by1000 Laptop PC, HP 190-0000 Desktop PC series, HP ENVY 13-ah1000 Laptop PC series, HP ENVY 13-aq0000 Laptop PC, HP ENVY 13-aq0000 Laptop PC series, HP ENVY 13-aq1000 Laptop PC series, HP ENVY 15-dr0000 x360 Convertible PC, HP ENVY 15-dr1000 x360 Convertible PC series, HP ENVY 15m-dr0000 x360 Convertible PC, HP ENVY 15m-dr1000 x360 Convertible PC series, HP ENVY 17-ce0000 Laptop PC, HP ENVY 17-ce0000 Laptop PC series, HP ENVY 17-ce1000 Laptop PC series, HP ENVY 17m-ce0000 Laptop PC series, HP ENVY 17m-ce1000 Laptop PC series, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-ce3000 Laptop PC series, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 15-cs0000 Laptop PC, HP Pavilion 15-cs1000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion 15-cs3000 Laptop PC series, HP Pavilion 15-cw0000 Laptop PC, HP Pavilion 15-cw1000 Laptop PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion 15-dq1000 x360 Convertible PC series, HP Pavilion 510-p000 Desktop PC series, HP Pavilion 510-p100 Desktop PC series, HP Pavilion 570-p000 Desktop PC series, HP Pavilion 570-p700 Desktop PC series, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 15-dk0035cl Laptop PC, HP Pavilion Gaming 15-dk0085nr Laptop PC, HP Pavilion Gaming 15-dk0086nr Laptop PC, HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Gaming 17-cd0085cl Laptop PC, OMEN X by HP S2 15-dg0000 Laptop PC, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dc1062nr Laptop PC, OMEN by HP 15-dc1085nr Laptop PC, OMEN by HP 15-dc1086nr Laptop PC, OMEN by HP 15-dc1087nr Laptop PC, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-cb0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06329079

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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