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HP Color LaserJet Enterprise M751, Managed E75245 - 13.B9 jam error in the fuser

13.B9 jam error in the fuser

Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B9.Az Fuser jam
  • 13.B9.Cz Fuser wrap jam
  • 13.B9.Dz
  • 13.B9.FF
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the fuser:
  caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
      caution:
    Do not touch the transfer roller. Contaminants can affect print quality.
    Figure : Open the right door
  2. Gently pull out any jammed paper from inside the right door.
    Figure : Remove jammed paper from inside the right door
  3. Gently pull out any jammed paper in the duplex area on the right door.
    Figure : Remove jammed paper from the duplex path
  4. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
    Figure : Remove jammed paper entering the bottom of the fuser
  5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, squeeze the release levers, lift up slightly, and then pull straight out to remove the fuser.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  6. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
      caution:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers.
    Figure : Open the jam-access door on the fuser and remove jammed paper
  7. If paper is jammed as it enters the output bin, gently pull the paper out to remove it.
    Figure : Remove jammed paper entering the output bin
  8. If paper is visible in the output bin, grasp the leading edge and gently remove it.
    Figure : Remove jammed paper from the output bin
  9. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place.
    Figure : Reinstall the fuser
  10. Close the right door.
    Figure : Close the right door

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