Screen mirroring to an external display or a Smart TV fails when using the wireless display feature in Windows 10. This occurs because the graphics driver is outdated.
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SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06299203
Version: 1
HP EliteBook 830, 836, 840, 850 G5, ProBook 650 G4 Notebooks PCs - Miracast Connection Fails in Windows 10
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 15-Apr-2019
Last updated : 15-Apr-2019
The information in this document applies to the following:
Computers:
-
HP ProBook 650 G4 Notebook PC Series
-
HP EliteBook 830 G5 Notebook PC Series
-
HP EliteBook 836 G5 Notebook PC Series
-
HP EliteBook 840 G5 Notebook PC Series
-
HP EliteBook 850 G5 Notebook PC Series
Operating Systems:
Microsoft Windows 10 RS4 (Version 1803)
Download and install the following SoftPaq to update the graphics driver:
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
Intel Video Driver and Control Panel
Version: 24.20.100.6226
Revision: W
|
note:A more recent version of this software may be available.
Get the appropriate Intel Wireless LAN Driver SoftPaq from the
HP Customer Support - Software and Driver Downloads page for your computer (under
Driver-Network):
note:On the software download page, there are two entries for the Intel Wireless LAN Driver. Select the correct one based on the operating system version.
Hardware platforms affected :
HP EliteBook 830 G5 Base Model Notebook PC, HP EliteBook 830 G5 Base Model Notebook PC Bundle, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Base Model Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Base Model Healthcare Edition Notebook PC, HP EliteBook 840 G5 Base Model Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 850 G5 Base Model Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06299203
© Copyright 2021 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
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