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Samsung Printers - Unable to connect to Office 365 SMTP server

Issue

In order to provide the best-in-class encryption and security to customers, Microsoft Office 365 is removing support for TLS 1.0 and 1.1 as of October 31, 2018, which may weaken protocols and affect printer connectivity to Office 365.
By October 31, 2018, all client-server and browser-server combinations should use TLS version 1.2 or newer to ensure connection without issues to Office 365 services.
For more information, go to Microsoft Support document Preparing for the mandatory use of TLS 1.2 in Office 365. (4057306)
Due to this decision from Microsoft, a few older Samsung MFPs with secure SMTP (email feature) that are using OpenSSL library with a TLS1.1 or older version cannot connect to Microsoft Office 365 (SMTP server).

Solution

Update the latest firmware version for the printer. This firmware version supports the new OpenSSL version (with TLS1.2). Older Samsung printers will not be supported.

Workaround

There is no workaround for Samsung branded MFPs. If possible, configure a different SMTP server which also supports TLS 1.0 or TLS 1.1 (not a Microsoft Office 365 SMTP server) to use the secure SMTP feature.

Affected printers

The following printers support TLS 1.2 or will be supported with the latest firmware.
Samsung Xpress C2680FX
Samsung ProXpress C3010DW/ND
Samsung ProXpress C3060FR/FW/ND
Samsung ProXpress C4010N/ND
Samsung ProXpress C4060FX
Samsung ProXpress C4062FX
Samsung ProXpress M3320ND
Samsung ProXpress M3325ND
Samsung ProXpress M3820DW/ND
Samsung ProXpress M3825DW/ND
Samsung ProXpress M4020ND/NX
Samsung ProXpress M4025ND/NX
Samsung ProXpress M4030ND
Samsung ProXpress M4080FX
Samsung ProXpress M4530NX
Samsung ProXpress M4560FX
Samsung ProXpress M4562FX
Samsung ProXpress M4580FX
Samsung ProXpress M4583FX
Samsung MultiXpress M4370LX
Samsung MultiXpress M4373LX
Samsung MultiXpress M5360LX
Samsung MultiXpress M5370LX
Samsung MultiXpress M5373LX
Samsung ProXpress M4530ND
Samsung Xpress M3015DW/ND
Samsung Xpress M3065FD/FW
Samsung Xpress M4030ND
Samsung Xpress M4530ND/NX
Samsung MultiXpress K3250NR
Samsung MultiXpress K3300NR
Samsung MultiXpress K4250LX/RX
Samsung MultiXpress K4300LX
Samsung MultiXpress K4350LX
Samsung MultiXpress K4355LX
Samsung MultiXpress K7400LX/GX
Samsung MultiXpress K7500LX/GX
Samsung MultiXpress K7600LX/GX
Samsung MultiXpress X3220NR
Samsung MultiXpress X3280NR
Samsung MultiXpress X4220RX
Samsung MultiXpress X4250LX
Samsung MultiXpress X4300LX
Samsung MultiXpress X7400LX/GX
Samsung MultiXpress X7500LX/GX
Samsung MultiXpress X7600LX/GX
The following older Samsung printers do not support the TLS 1.2 protocol.
note:
Printers released prior to the models listed below are also not supported.
Samsung ProXpress C2670RW
Samsung ProXpress CLX-6260FD/FR/FW/ND
Samsung ProXpress M3370FD
Samsung ProXpress M3375FD/HD
Samsung ProXpress M3870FD/FW
Samsung ProXpress M3875FD/FW/HD
Samsung ProXpress M4070FR/FW/FX
Samsung ProXpress M4072FD
Samsung ProXpress M4075FR/FX/HR
Samsung Xpress C1404W
Samsung Xpress C1454FW/N
Samsung Xpress C1810W
Samsung Xpress C1860FW
Samsung Xpress CLX-4195FN