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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06102254

Version: 1

Advisory: HP Z240 SFF, Z240 Tower, Z238 Microtower - System Hangs at BIOS Post and/or Boot Device not Found

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Aug-2018

Last updated : 01-Aug-2018

DESCRIPTION
The system hangs or takes a long time to post to the BIOS and/or Boot Device not Found.
The issue might be caused by third-party display port cables.

SCOPE
Systems:
  • HP Z238 Microtower Workstation
  • HP Z240 Small Form Factor Workstation Bundle
  • HP Z240 Tower Workstation
Operating Systems:
  • Non-OS Specific
RESOLUTION
In some 3rd-party Display Port cables, a pin is connected that causes a power sequence issue. Certain HDD devices, mainly operating systems installed on M.2 NVME devices, can go missing.
Resolve the issue:
  1. Determine if you have a third-party display port cable.
  2. If your cable is from a third party vendor, replace it with an HP display port cable.
  3. If the new cable resolves the issue, replace the cables on the other affected computers with cables purchased from HP or another reliable source.

Hardware platforms affected : HP Z238 Microtower Workstation, HP Z240 Small Form Factor Workstation Bundle, HP Z240 Tower Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06102254

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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