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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05914639

Version: 1

Advisory: HP Remote Graphics Software (RGS) - Windows 10 Version 1709 - Fall Creators Update feature prevents login of second user

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jan-2018

Last updated : 26-Jan-2018

DESCRIPTION
Windows 10 version 1709 (Fall Creators Update) has a feature to automatically login a user after an update or reboot. An automatic login will prevent a second user from being able to connect. The second user will be seen as a collaborator and can only connect if the logged in user allows access.

SCOPE
Systems:
  • HP Remote Graphics Software (RGS)
Operating Systems:
  • Microsoft Windows 10 Version 1709 (Fall Creator Update)
RESOLUTION
The feature can be disabled by opening up Settings, clicking on Accounts, and then turning off "Use my sign-in info to automatically finish setting up my device after an update or restart".

Hardware platforms affected : HP Remote Graphics Software (RGS), HP Remote Graphics Software (RGS)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05914639

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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