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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Notebook - 15-bw001ds Product Specifications

Hardware

Product number
2TZ76UA
Product name
HP Notebook - 15-bw001ds
Microprocessor
AMD Dual-Core E2-9000e (1.5 GHz base frequency, up to 2 GHz burst frequency, 1 MB cache)
Memory, standard
4 GB DDR4-2133 SDRAM (1 x 4 GB)
Video graphics
  • AMD Radeon™ R2 Graphics
  • Integrated
Hard drive
1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
15.6" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
Keyboard
Full-size island-style keyboard with numeric keypad
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
Intel® 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data Transfer Only); 1 USB 2.0; 1 HDMI; 1 RJ-45; 1 headphone/microphone combo
Dimensions (W x D x H)
38 x 25.38 x 2.38 cm
Weight
2.04 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 31 Wh Li-ion
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Stereo speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP ePrint; HP Games by WildTangent; HP JumpStart; HP Recovery Manager; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
CyberLink Power Media Player; Netflix

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Country/Region: Flag Australia

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