hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Enterprise M607-M609, HP LaserJet Managed E60055-E60075, E60155-E60175 - Clear paper jams in the rear door and fuser area - 13.B

13.B2, 13.B9 rear door and fuser area paper jam

Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <cover or door>
  • 13.B9.XX Jam in Fuser
  1. Pull Tray 2 completely out of the printer by pulling and lifting it up slightly.
    Figure : Removing Tray 2
    Removing Tray 2
  2. Remove any jammed or damaged paper.
    Figure : Removing any jammed paper
    Removing jammed paper
  3. Reinsert and close the tray.
    Figure : Closing the tray
    Closing Tray 2
  4. Open the rear door.
    Figure : Opening the rear door
    Opening the rear door
  5. Remove any jammed paper.
    Figure : Removing any jammed paper
    Removing jammed paper
  6. Remove the fuser by grasping the two side latches and pulling the fuser straight out of the printer.
    CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Removing the fuser
    Removing the fuser
  7. Remove any jammed paper from the fuser opening.
    Figure : Removing any jammed paper
    Removing jammed paper
  8. Reinstall the fuser.
    Figure : Reinstalling the fuser
    Reinstalling the fuser
  9. Raise the secondary transfer assembly and look for any paper or fragments underneath.
    Raising the transfer assembly
    Raising transfer assembly
  10. Lower the Tray 2 Roller Access Cover.
    Figure : Lowering the roller access cover
    Lowering the roller access cover
  11. Verify that the Tray 2 Separation Roller is securely against the right side of the roller shaft.
    Figure : Separation roller
    Verifying position of separation roller
  12. Close the Tray 2 Roller Access Cover.
  13. Close the rear door.
    Figure : Closing the rear door
    Closing the rear door

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...