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    Fix Windows 10 Update Issues

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HP Laserjet M631-M633, E62555-E62575, E62655-E62675 - Clear paper jams in the right door and fuser area (13.B9, 13.B2, 13.FF)

Clear paper jams in the right door and fuser area (13.B9, 13.B2, 13.FF)

Use the following procedure to clear paper jams in the right door, duplexer, and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <cover or door>
  • 13.B9.XX Jam in Fuser
  • 13.FF.EE Door Open Jam
  caution:
The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
  1. Open the right door.
    Figure : Open the right door
  2. Remove any jammed paper.
    Figure : Remove the jammed paper
  3. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  4. Remove any jammed paper from the fuser opening.
    Figure : Remove any jammed paper
  5. Reinstall the fuser.
    Figure : Reinstall the fuser
  6. Close the right door.
    Figure : Close the right door

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