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HP PageWide Pro 750, MFP 772, 777 - 15.11, 15.12, 15.A, 15.3 jam error in the lower 550-sheet paper trays

Introduction

Use the information in this document to clear a paper jam in the lower 550-sheet trays in the printer. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 15.11.yz
  • 15.12.yz
  • 15.A4.yz
  • 15.A5.yz
  • 15.A6.yz
  • 15.37.yz
  • 15.39.yz

Procedures for clearing a paper jam in the lower 550-sheet paper trays

The following sections contain instructions for clearing paper jams in the lower 550-sheet trays.
Find the section that corresponds with the error code that displays on your printer control panel, and then click the section heading to expand the section and follow the steps provided to clear the jam.
In addition to the instructions provided in the sections below, you can view the following video of how to clear a paper jam in any of the 3 x 500-sheet trays:

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