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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP 15-ba000 and HP 15-bg000 Notebook PC - Available Access Points Not Detected

When viewing available networks, some Access Point may not be listed even though they are in range. This occurs if the Miracast Sink feature is enabled.
NOTE: Miracast Sink or Microsoft Connect allows other devices to connect to the computer and use its display. When the feature is enabled it can interfere with detecting wireless access points.
Work around the issue by disabling Miracast Sink:
  1. Click Start, click Settings, click System, and then click Projecting to this PC.
  2. Under Windows PCs and phones can project to this PC when you say it's OK, select Always off.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag Australia

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