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HP Color LaserJet Enterprise M552, M553 and MFP M577 - Lines/streaks, toner dust, and/or excessive cleaning cycles

Issue Description:
Some users may experience the following symptoms:

  • Lines and/or streaks on printed pages
  • Noticeable toner dust inside the printer
  • More ‘cleaning cycles’ than usual
Solution:
  1. Go to the Software and Drivers Download page at HP.com and install the latest available firmware for the printer.
    Go to this document for instructions on upgrading the printer's firmware:
  2. Ensure that the Toner Collection Unit (TCU) is not full. If the TCU is full, it must be replaced.
    For the M552/M553, go to this document for instructions on replacing the TCU:
    For the M577, go to this document for instructions on replacing the TCU:
  3. From the control panel of the printer, print a Cleaning Page: Device Maintenance > Calibration/Cleaning > Cleaning Page.

If the issue persists, please Contact HP Support for further assistance.

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