HP 11, 14, 15, 17, 2xx G5, ENVY, Pavilion, Stream and Star Wars 15 Notebook and Z Book Mobile Workstation PCs - Bluetooth Option To Send Or Receive Files Is Unavailable

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-May-2016

Last updated : 12-May-2016

DESCRIPTION

The Bluetooth option to send or receive files is unavailable. This issue occurs when the OS (Operating System) has been upgraded from Windows 7 to Windows 10.

Figure : Incorrect BT setting: Bluetooth Send and Receive options are unavailable

Figure : Correct BT setting: Bluetooth Send and Receive options are available

SCOPE

The information in this document applies to the following:

Computers:

HP 11-f000 Notebook PC series
HP 14-af000 Notebook PC series
HP 14-af100 Notebook PC series
HP 14-am000 Notebook PC series
HP 14-an000 Notebook PC series
HP 14-aq000 Notebook PC series
HP 14-ar000 Notebook PC series
HP 15-ac000 Notebook PC series (Touch)
HP 15-af000 Notebook PC series
HP 15-af000 Notebook PC series (Touch)
HP 15-af100 Notebook PC series
HP 15-af100 Notebook PC series (Touch)
HP 15-ay000 Notebook PC series
HP 15-ay000 Notebook PC series (Touch)
HP 15-ba000 Notebook PC series
HP 15-ba000 Notebook PC series (Touch)
HP 15-be000 Notebook PC series
HP 15-bd000 Notebook PC series
HP 15-bg000 Notebook PC series
HP 17-y000 Notebook PC series
HP 255 G5 Notebook PC series
HP 256 G5 Notebook PC series
HP Beats Special Edition 15-p000 Notebook PC Series
HP ENVY 15-ae000 Notebook PC series
HP ENVY 15-ae000 Notebook PC (Touch)
HP ENVY 15-ae100 Notebook PC series
HP ENVY 15-ae100 Notebook PC (Touch)
HP ENVY 15-ah000 Notebook PC
HP ENVY 15-u000 x360 Convertible PC
HP ENVY 15-u100 x360 Convertible PC
HP ENVY 15-u200 x360 Convertible PC series
HP ENVY 15-u300 x360 Convertible PC
HP ENVY 15-u400 x360 Convertible PC
HP ENVY 15-w000 x360 Convertible PC
HP ENVY 15-w100 x360 Convertible PC
HP ENVY 17-n000 Notebook PC
HP ENVY 17-n000 Notebook PC (Touch)
HP ENVY 17-n100 Notebook PC
HP ENVY 17-n100 Notebook PC (Touch)
HP ENVY 17-r000 Notebook PC
HP ENVY 17-r000 Notebook PC (Touch)
HP ENVY 17-r100 Notebook PC
HP ENVY 17-u000 Notebook PC
HP ENVY m6 -w100 x360 Convertible PC
HP ENVY m6-ae100 Notebook PC series
HP ENVY m6-p000 Notebook PC
HP ENVY m6-w000 x360 Convertible PC
HP ENVY m7-n000 Notebook PC
HP ENVY m7-n100 Notebook PC
HP ENVY m7-n100 Notebook PC (Touch)
HP ENVY m7-u000 Notebook PC
HP Pavilion 10-n100 x2 Detachable PC
HP Pavilion 12-b000 x2 Detachable PC
HP Pavilion 13-a000 x360 Convertible PC
HP Pavilion 13-a100 x360 Convertible PC
HP Pavilion 13-a200 x360 Convertible PC
HP Pavilion 13-a300 x360 Convertible PC
HP Pavilion 13-b000 Notebook PC series
HP Pavilion 13-b100 Notebook PC series
HP Pavilion 13-b200 Notebook PC series
HP Pavilion 13-p100 x2 PC
HP Pavilion 13-s000 x360 Convertible PC
HP Pavilion 13-s100 x360 Convertible PC
HP Pavilion 14-ab000 Notebook PC series
HP Pavilion 14-ab000 Notebook PC series (Touch)
HP Pavilion 14-ab100 Notebook PC series
HP Pavilion 14-ab100 Notebook PC series (Touch)
HP Pavilion 14-al000 Notebook PC series
HP Pavilion 15-ab000 Notebook PC series
HP Pavilion 15-ab000 Notebook PC series (Touch)
HP Pavilion 15-ab100 Notebook PC series
HP Pavilion 15-ab100 Notebook PC series (Touch)
HP Pavilion 15-ab200 Notebook PC series
HP Pavilion 15-ab200 Notebook PC series (Touch)
HP Pavilion 15-ab500 Notebook PC series
HP Pavilion 15-ab500 Notebook PC series (Touch)
HP Pavilion 15-au000 Notebook PC series
HP Pavilion 15-au000 Notebook PC series (Touch)
HP Pavilion 15-aw000 Notebook PC series
HP Pavilion 15-bc000 Notebook PC series
HP Pavilion 15-bc000 Notebook PC series (Touch)
HP Pavilion 15-p000 Notebook PC series
HP Pavilion 15-p100 Notebook PC series
HP Pavilion 15-p200 Notebook PC series
HP Pavilion 15-p200 Notebook PC (Touch)
HP Pavilion 17-ab000 Notebook PC series
HP Pavilion 17-ab000 Notebook PC series (Touch)
HP Pavilion 17-f000 Notebook PC series
HP Pavilion 17-f100 Notebook PC series
HP Pavilion 17-f200 Notebook PC series
HP Pavilion 17-f200 Notebook PC (Touch)
HP Pavilion 17-g000 Notebook PC series
HP Pavilion 17-g000 Notebook PC series (Touch)
HP Pavilion 17-g100 Notebook PC series
HP Pavilion 17-g100 Notebook PC series (Touch)
HP Pavilion 17-g200 Notebook PC series
HP Stream 11-r000 Notebook PC
HP Stream 13-c000 Notebook PC
HP Stream 13-c000 Notebook PC (Touch)
HP Stream 13-c000 Notebook PC (with DataPass)
HP Stream 13-c100 Notebook PC
HP ZBook 17 G3 Mobile Workstation series
Star Wars Special Edition 15-an000 Notebook series
Star Wars Special Edition 15-an000 Notebook (Touch)

Operating Systems:

Microsoft Windows 10 Home (32-bit)
Microsoft Windows 10 Home (64-bit)
Microsoft Windows 10 Enterprise (64-bit)
Microsoft Windows 10 Pro (64-bit)
Microsoft Windows 10 Pro (32-bit)

RESOLUTION

To resolve this issue, download and install the following SoftPaq to update the Bluetooth driver:

SoftPaq Description	Release Notes	Download SoftPaq
Intel Bluetooth Driver Version: 18.1.1605.3087 Revision: O	SP75360 release notes	SP75360 file download

NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP 11-f000 Notebook PC series, HP 14-af000 Notebook PC series, HP 14-af100 Notebook PC series, HP 14-am000 Notebook PC series, HP 14-an000 Notebook PC series, HP 14-aq000 Notebook PC series, HP 14-ar000 Notebook PC series, HP 15-ac000 Notebook PC series (Touch), HP 15-af000 Notebook PC series, HP 15-af000 Notebook PC series (Touch), HP 15-af100 Notebook PC series, HP 15-af100 Notebook PC series (Touch), HP 15-ay000 Notebook PC series, HP 15-ay000 Notebook PC series (Touch), HP 15-ba000 Notebook PC series, HP 15-ba000 Notebook PC series (Touch), HP 15-bd000 Notebook PC series, HP 15-be000 Notebook PC series, HP 15-bg000 Notebook PC series, HP 17-y000 Notebook PC series, HP 255 G5 Notebook PC, HP 256 G5 Notebook PC, HP Beats Special Edition 15-p000 Notebook PC, HP ENVY 15-ae000 Notebook PC, HP ENVY 15-ae000 Notebook PC (Touch), HP ENVY 15-ae100 Notebook PC, HP ENVY 15-ae100 Notebook PC (Touch), HP ENVY 15-ah000 Notebook PC, HP ENVY 15-u000 x360 Convertible PC, HP ENVY 15-u100 x360 Convertible PC, HP ENVY 15-u200 x360 Convertible PC, HP ENVY 15-u300 x360 Convertible PC, HP ENVY 15-u400 x360 Convertible PC, HP ENVY 15-w000 x360 Convertible PC, HP ENVY 15-w100 x360 Convertible PC, HP ENVY 17-n000 Notebook PC, HP ENVY 17-n000 Notebook PC (Touch), HP ENVY 17-n100 Notebook PC, HP ENVY 17-n100 Notebook PC (Touch), HP ENVY 17-r000 Notebook PC, HP ENVY 17-r000 Notebook PC (Touch), HP ENVY 17-r100 Notebook PC, HP ENVY 17-u000 Notebook PC, HP ENVY m6-ae100 Notebook PC series, HP ENVY m6-p000 Notebook PC, HP ENVY m6-w000 x360 Convertible PC, HP ENVY m6-w100 x360 Convertible PC, HP ENVY m7-n000 Notebook PC, HP ENVY m7-n100 Notebook PC, HP ENVY m7-n100 Notebook PC (Touch), HP ENVY m7-u100 Notebook PC, HP Pavilion 10-n100 x2 Detachable PC, HP Pavilion 12-b000 x2 Detachable PC, HP Pavilion 13-a000 x360 Convertible PC, HP Pavilion 13-a100 x360 Convertible PC, HP Pavilion 13-a200 x360 Convertible PC, HP Pavilion 13-a300 x360 Convertible PC, HP Pavilion 13-b000 Notebook PC series, HP Pavilion 13-b100 Notebook PC series, HP Pavilion 13-b200 Notebook PC series, HP Pavilion 13-p100 x2 PC, HP Pavilion 13-s000 x360 Convertible PC, HP Pavilion 13-s100 x360 Convertible PC, HP Pavilion 14-ab000 Notebook PC series, HP Pavilion 14-ab000 Notebook PC series (Touch), HP Pavilion 14-ab100 Notebook PC series, HP Pavilion 14-ab100 Notebook PC series (Touch), HP Pavilion 14-al000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series, HP Pavilion 15-ab000 Notebook PC series (Touch), HP Pavilion 15-ab100 Notebook PC series, HP Pavilion 15-ab100 Notebook PC series (Touch), HP Pavilion 15-ab200 Notebook PC series, HP Pavilion 15-ab200 Notebook PC series (Touch), HP Pavilion 15-ab500 Notebook PC series, HP Pavilion 15-ab500 Notebook PC series (Touch), HP Pavilion 15-au000 Notebook PC series, HP Pavilion 15-au000 Notebook PC series (Touch), HP Pavilion 15-aw000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-p000 Notebook PC series, HP Pavilion 15-p100 Notebook PC series, HP Pavilion 15-p200 Notebook PC (Touch), HP Pavilion 15-p200 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series (Touch), HP Pavilion 17-f000 Notebook PC series, HP Pavilion 17-f100 Notebook PC series, HP Pavilion 17-f200 Notebook PC (Touch), HP Pavilion 17-f200 Notebook PC series, HP Pavilion 17-g000 Notebook PC series, HP Pavilion 17-g000 Notebook PC series (Touch), HP Pavilion 17-g100 Notebook PC series, HP Pavilion 17-g100 Notebook PC series (Touch), HP Pavilion 17-g200 Notebook PC series, HP Pavilion x2 12-b100 Detachable PC, HP Stream 11-r000 Notebook PC, HP Stream 13-c000 Notebook PC, HP Stream 13-c000 Notebook PC (Touch), HP Stream 13-c000 Notebook PC (with DataPass), HP Stream 13-c100 Notebook PC, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), Star Wars Special Edition 15-an000 Notebook, Star Wars Special Edition 15-an000 Notebook (Touch)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05130902

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP 11, 14, 15, 17, 2xx G5, ENVY, Pavilion, Stream and Star Wars 15 Notebook and Z Book Mobile Workstation PCs - Bluetooth Option To Send Or Receive Files Is Unavailable

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