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HP PageWide Enterprise Color 556, MFP 586 - 15.A0 jam error in Tray 1

15.A0 jam error in Tray 1

Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
    If most of the sheet of paper has been pulled inside the printer, continue with the following steps.
    Figure : Remove the jammed paper
  2. Pull Tray 2 completely out of the printer by pulling and lifting up slightly
    Figure : Open the tray
  3. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the right, and then pull it forward to remove it.
    Figure : Remove the jammed paper
  4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
    Figure : Remove any damaged paper
  5. Open the left door.
    Figure : Open the left door
  6. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants.
    Figure : Remove the jammed paper
  7. Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills.
      caution:
    When removing the ink-collection unit, avoid making direct contact with the black cylinder to prevent pigment smear on skin or clothes.
    Figure : Remove the ink-collection unit
  8. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet.
    Figure : Remove the jammed paper
  9. Lift the green tab to return the platen to the operating position.
    Figure : Lift the platen
  10. Install the ink-collection unit.
    Figure : Install the ink collection unit
  11. Close the left door.
    Figure : Close the left door

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