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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04858208

Version: 1

HP Pro Tablet 608 G1 Tablet PCs - WWAN Module is Identified as a Unknown Device in Device Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Oct-2015

Last updated : 22-Oct-2015

DESCRIPTION
The WWAN (Wireless Wide Area Network) module is identified as an unknown device in Device Manager.
The computer may exhibit one or more of the following symptoms:
  • The WWAN is intermittently displayed as an "Unknown Device"
  • The WWAN does not work
  • GPS does not function

SCOPE
The information in this document applies to the following:
Tablets:
  • HP Pro Tablet 608 G1 Tablet
Operating Systems:
  • Microsoft Windows 8.1 Pro
  • Windows Embedded 8.1 Industry
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
lt4211 Gobi 4G Drivers
Version: 1.1.0.70
Revision: A
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04858208

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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