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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP PCs - Creating and Using a Microsoft Recovery USB Drive (Windows 10)

This document is for HP and Compaq computers with Windows 10.
You can use a recovery USB drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image.

Creating a Microsoft recovery USB drive

You can use a recovery drive to troubleshoot problems with your computer even when the operating system does not open. Copy the HP recovery partition to a USB drive so you can use it if your computer does not start or has problems.
  1. Connect a 32 GB or larger USB drive to the computer.
    note:
    Copying the recovery partition uses more than 16 GB of space and requires a large capacity (at least 32 GB) USB drive.
  2. In Windows, search for and open Create a recovery drive.
  3. Click Yes on the User Account Control window that displays.
  4. Check the box to Back up system files to the recovery drive, and then click Next.
    Recovery Drive window showing Create a recovery drive
  5. Select the USB drive you want to use, and then click Next.
      caution:
    Everything on the USB drive is deleted when you create the recovery drive.
    Select the USB flash drive screen with a USB drive selected
  6. On the Create the recovery drive window, click Create.
  7. Wait while the computer formats the USB drive, copies utilities, backs up, and then copies system files to the USB drive.
  8. Click Finish when the recovery drive is ready.
    Recovery Drive window, showing The recovery drive is ready
  9. Store the recovery USB drive in a safe place.

Opening System Recovery

Use the USB drive to recover the computer or perform other troubleshooting options.
  1. Turn off the computer.
  2. Insert the recovery USB drive into a USB port on the computer, and then turn on the computer.
  3. If you have a laptop, immediately press the Esc key until the Start Up menu opens, and then press F11 to open System Recovery.
    If you have a desktop computer, immediately press the F11 key to open System Recovery.
  4. Go to the next section to choose a method for recovering your computer.

Recovering the computer

Choose a method to recover your computer using the created Microsoft recovery USB drive.

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Country/Region: Flag Australia

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