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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04558946

Version: 1

Advisory: HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC - Card Reader Driver Is Not Installed After Restoring Computer with Restore Discs

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Jan-2015

Last updated : 28-Jan-2015

DESCRIPTION
The card reader does not function after the computer has been restored using restore discs. This is because the card reader driver was not included on the restore discs.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC
Operating Systems:
  • Microsoft Windows 7
  • Microsoft Windows 8.1
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq:
For 32 bit operating system:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek PCIE Card Reader 5249 Driver-32 bit
Version: 6.3.9600.21246
Revision: G
For 64 bit operating system:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek PCIE Card Reader 5249 Driver-64 bit
Version: 6.3.9600.21246
Revision: G
NOTE: A more recent versions of this driver may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04558946

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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