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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

This document is for HP computers using a wireless network (a router) with Windows 8.
Wi-Fi networking is a convenient way to access the Internet. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.
Step 1: Use automatic troubleshooting
Tools by HP or Microsoft can be used to automatically test and fix a large variety of wireless conditions. If your HP computer came with Windows 8, use HP Support Assistant as it has special code specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter that is built into Windows 8.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Australia

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