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HP Color LaserJet CM4540/M4555 MFP - After Clearing the Fax Activity Log Only One Entry is Logged

Issue
After clearing the fax activity log only one entry is logged thereafter instead of being cumulative. Meaning there is one entry in the fax activity log and each new entry overwrites the last one. This will happen if the fax activity log hits the cap of 500 entries. If there are less than 500 entries when the fax activity log is cleared the problem does not occur.
Solution
  1. Perform a partial clean on the hard disk. This will temporarily fix the problem, however the problem will return if the fax activity log is cleared when there are 500 entries. A partial clean will require the device to be reconfigured.
  2. The problem is fixed in Futuresmart fleet release firmware Futuresmart 2 SP1 (June 2012). This is also referred to as CPE 22.1. Upgrade to the appropriate minimum firmware level for the device affected.
  • HP Color LaserJet Enterprise CM4540 MFP:
    • Firmware Datecode: 20120623
    • Firmware Revision: 2200643_228337
  • HP LaserJet Enterprise M4555 MFP:
    • Firmware Datecode: 20120623
    • Firmware Revision: 2200643_228339

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