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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03220297

Version: 1

HP Notebook PCs - Touch Input Occurs on External Display Panel Instead of HP Slate 2 Internal Display Panel

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Feb-2012

Last updated : 23-Feb-2012

DESCRIPTION

When the HP Slate 2 is docked and connected to an external display panel, the results of any touch input occur on the external monitor instead of the internal display panel. For example, attempting to move the on-screen cursor across the internal display causes it to move across the external display instead.

sourceInformation

SCOPE

HP Slate 2 Tablet PC

RESOLUTION

To resolve this issue, do the following:

Click Start and select Control Panel.
When the Control Panel opens, double-click Tablet PC Settings.
Select Configure - Setup.
Select Touch, then follow the on-screen instructions. When prompted, touch the HP Slate 2 screen to identify it as the touch screen. If connected to an external display panel, the same option is available so press Enter at this configuration stage.
Press Enter to complete setup.

If the touch screen configuration changes and the issue occurs again, reconfigure as described above.

Hardware platforms affected : HP Slate 2 Tablet PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03220245

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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