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HP LaserJet Enterprise 500 color M551 - Interpret control panel messages for supplies

Interpret control panel messages for supplies

The following table contains important information about supplies status messages.

10.XX.YY Supply memory error

Description
The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge.
Memory chip memory errors
  • YY = 00
  • XX = 00 - Black
  • XX = 01 - Cyan
  • XX = 02 - Magenta
  • XX = 03 - Yellow
Memory chip missing errors
  • YY = 10
  • XX = 00 - Black
  • XX = 01 - Cyan
  • XX = 02 - Magenta
  • XX = 03 - Yellow
Recommended action
Reinstall the print cartridge, or install a new print cartridge.

Black cartridge low

Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Black cartridge very low

Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Cyan cartridge low

Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Cyan cartridge very low

Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Fuser kit low

Description
The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

Fuser kit very low

Description
The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.

Incompatible <color> cartridge

Description
The indicated color print cartridge is not compatible with this product.
Recommended action
Replace the print cartridge with one that is designed for this product.

Incompatible fuser

Description
The fuser is not compatible with this product.
Recommended action
  warning:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
  2. Remove the incompatible fuser.
  3. Install the correct fuser.
  4. Close the right door.

Magenta cartridge low

Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Magenta cartridge very low

Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

Replace <color> cartridge

Description
This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Recommended action
Replace the specified color cartridge.
Or, configure the product to continue printing by using the Manage Supplies menu.

Replace fuser kit

Description
The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends.
Recommended action
  warning:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Replace the fuser kit. Instructions are included with the fuser kit.

Replace Supplies

Description
This alert appears only if the product is configured to stop when the print cartridges reach the "very low" threshold. Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Recommended action
Replace the necessary supplies.
Or, configure the product to continue printing by using the Manage Supplies menu.

Replace toner collection unit

Description
The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends.
Recommended action
Replace the toner collection unit.
If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.

Replace toner collection unit

Description
The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends.
Recommended action
Replace the toner collection unit.
If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.

Supplies in wrong position

Description
Two or more print-cartridge slots contain the wrong color print cartridge.
From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Recommended action
Install the correct color cartridge in each slot.

Supplies low

Description
This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. Identify which supplies are low. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.

Supplies very low

Description
This message appears when at least two supplies have reached the very low threshold. Identify which supplies are low. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.

Toner Collection Unit Almost Full

Description
The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary. You do not need to replace the toner collection unit at this time.
Recommended action
No action is necessary to continue. Consider ordering another toner collection unit.

Unsupported supply installed

Description
One of the print cartridges is for a different HP product.
Recommended action
Remove the print cartridge from that slot, and install a cartridge that is for the HP product.

Used supply in use

Description
One of the print cartridges has been previously used.
Recommended action
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Wrong cartridge in <color> slot

Description
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Recommended action
Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Yellow cartridge low

Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Yellow cartridge very low

Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

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