The HP printer's ePrint feature is turned off.

Solution: On the HP printer control panel, turn the ePrint feature on and then resend the print job.

The HP printer's email address might have been entered incorrectly.

  note:

ePrint does not allow auto-forwarding at this time.

Solution: Check the HP printer's email address.

1. Go to HP ePrint Center or HP Connected.
2. Click the Help tab.
3. Under HP ePrint, click How do I find my printer's email address?
4. Follow the instructions for the HP printer.

HP’s ePrint service only accepts emails sent to a single recipient. This protects you from unintended printing.

Solution: Resend the email to only one HP printer or remove any added recipients.

One or more of the attachments are a file type that is not supported by ePrint.

Solution: Make sure that the attachments are one of the following supported file types:

• Text files (.txt)
• PDF files
• HTML files
• Microsoft Word (.doc and .docx)
• Microsoft PowerPoint (.ppt and .pptx)
• Microsoft Excel* (.xls and .xlsx)
• Image files** (bmp, gif, jpg, png, and tiff)

_{* HP recommends that you preview Excel files before printing.}

_{** Image files that you submit as attachments print by default on 101.6 x 152.4 mm (4 x 6 in) photo paper from the photo tray. The printer owner can select a different paper tray from the printer control panel.}

The HP printer's firmware is not current.

Solution: If you have an HP LaserJet Enterprise printer, make sure the firmware is up to date. For instructions, go to Update firmware using a USB flash drive or the Embedded Web Server (EWS) (c03847902) (in English).

The HP printer is not connected to the Internet.

  note:

The HP printer must be on a wireless network with Internet connection. Connection to the computer is not necessary.

Solution: Go to Printer Does Not Maintain Wireless Connection (c02984830) (in English) for information on how to troubleshoot wireless connectivity issues.

The print job could not be printed at this time due to an issue with the ePrint service.

Solution: Send the print job again at a later time.

The HP printer experienced an error and requires attention.

Solution: Check for any errors that might display on the HP printer's control panel and then follow any control panel prompts to resolve the issue.

If there are no control panel prompts, go to www.hp.com/go/support, type the printer number in the search field, and then browse for the support document that covers the issue.

The HP printer is offline.

Solution: Check the HP printer control panel to make sure that it is online. You can also print a network configuration page from the HP printer control panel to check the status of the HP printer.

Low quality photos can cause a print job to fail.

Solution: Send only photos that have a horizontal resolution and a vertical resolution of more than 100 dpi. You can open the photo's properties to check the width and length.

Workaround: To print a photo or image that is less than 100 dpi horizontally and vertically, insert the image file into and save it as a Word document, and then try again to email the print job. Your image will print on paper from the HP printer's main paper tray.

If you do not have permission to use the HP printer, you can try to email a print job but the printer will not receive it. Your email address must be on the HP printer’s Allowed Senders List (created by the owner of the HP printer) in order to email a print job to the HP printer.

Solution: Ask the owner of the HP printer to add your email address to the Allowed Senders List and then try again to email the print job.

There might be other print jobs stuck in the print queue on your Apple mobile device.

Solution: Follow these steps to clear the print queue:

1. On your iOS device, press the Home button () twice. A dock displays a list of recently used applications, including Print Center.

     note:

   Print Center is strictly a status monitor for print jobs that displays only when you email a print job to the HP printer.

2. Tap the Print Center icon. The Print Order screen displays.
3. Tap the print job and then tap Cancel Printing. Repeat this step for any other print jobs in the queue.
4. Press the Home button () to return to the Home screen.

More than ten file attachments will cause a print job to fail.

Solution: Send ten or fewer attachments per email.

There is a 5 MB limit to the content of each email. There is also a 5 MB limit to each attachment. Emails that exceed these limits do not print.

Solution: Make sure that the content of your email and each attachment is no more than 5 MB.

  note:

You can send up to ten attachments per email.

Attachments that contain a virus or a macro will cause the print job to fail.

Solution: Scan the attachments for viruses and then remove any macros.

The HP printer is currently busy printing other jobs and the latest print job has not yet printed.

If the HP printer is busy, print jobs will stay on the ePrint server for 24 hours. The server will check the HP printer's status regularly and will resend the print job when the printer is not busy. After 24 hours, the server deletes the print job. If you resend the print job before the printer is ready, the print job will not print immediately but might print twice later.

Solution: Wait for the print job to print to help save paper and ink.

The HP printer is turned off.

Solution: Press the Power button () or switch to turn on the HP printer.

A user at the HP printer or the HP printer owner canceled the print job.

Solution: Try again to email the print job.

If the email had an attachment but did not have text in the body of the email, you may receive an error 'Your print job was received, but could not be printed'.

Solution: Add text in the body of the email and then try again to send the print job and attachment.