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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP LaserJet Pro CP1025 and CP1025nw Color Printers - Reset the Printer to Factory Default Settings

Restore factory settings

Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
  1. Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
  2. Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
  3. Release the Resume button. The Attention and Ready  lights cycle while the product restores factory defaults.

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Country/Region: Flag Australia

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