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HP Photosmart 7350, 7350v, and 7350w Printers - Troubleshooting Print Quality Issues

Issue

The quality of the printout or printed image is not as expected.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Solution two: Allow the product to rest

Sometimes, print quality issues can be resolved by not doing anything. Consider waiting for about 40 minutes, and then try the print job again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that you use the correct paper for the print job.
  • Many papers have printable sides. Load the paper with the printable side facing the front of the product.
  • Use the correct paper type for your project. For detailed documents, such as photographs, use HP Advanced paper for the best results.
  • Do not use wrinkled or curled paper. Load only clean, unwrinkled paper into the product.
  • Store photo paper in its original package inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution four: Check the print settings

Follow these steps to check the print settings.
  1. From your software program, click File, and then click Print. The Print dialog box opens.
  2. Select your product, and then click Properties. The printer Properties dialog box opens.
  3. Review the following options, and then make any necessary changes.
    • Paper size: Make sure that the selected option matches your paper size.
    • Paper type: If one of the options matches your paper type exactly, select that option.
    • Print quality: If you are dissatisfied with the quality of your printouts, increase the resolution. For example, use Best instead of Everyday.
  4. Click OK, and then click Print again to start the print job.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution five: Check ink levels, and then replace the low or empty cartridges

Follow these steps to check ink levels, and then replace the low or empty cartridges.
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
  1. Click the printer icon () on the taskbar.
  2. Right-click Properties.
  3. Click Toolbox in the Properties dialog box.
  4. Select Open hp photosmart series Toolbox.
  5. Click the Estimated Ink Level tab.
  6. Check the ink level indicators in the graphic.

Solution six: Print and evaluate a diagnostic page, and then troubleshoot the defects

Follow these steps to print a diagnostic page, and then troubleshoot the defects.

Step one: Print a diagnostic page

You can print a diagnostic page to check the cartridges.
  1. Load clean, unwrinkled paper into the product.
  2. Press the Menu button on the control panel.
  3. Press the Down Arrow () button to scroll to Print a diagnostic page, and then press the OK button. A diagnostic page prints with information about your product.

Step two: Check the diagnostic page for defects

In general, if the product and cartridge work correctly, the patterns at the top of the diagnostic page contain few or no missing lines and all of the colors display.

Missing lines or streaked bars

If a pattern shows more than a few missing lines, or a bar contains streaks, the cartridge is not working.
Figure : Missing lines in a color bar - the cartridge is not working
Image of missing lines in a color bar
If the diagnostic page shows missing lines or streaked bars, continue to the next step.

Missing colors

If a color pattern or bar is missing, the cartridge is not working.
Figure : All colors printed - no missing colors
Illustration of no missing colors
Figure : Yellow missing - the cartridge is not working
Illustration of yellow color missing
If a color pattern or bar is missing, continue to the next step.

Step three: Clean the cartridges

Follow these steps to run a utility to clean the cartridge if you found defects on the diagnostic page.
  1. Press the right side of the Tools button until the Clean the print cartridges option displays.
  2. Press the OK/YES button.

Step four: Align the product

Follow these steps to align the product.
  1. Load white, unwrinkled paper into the product.
  2. Click the printer icon () on the taskbar.
  3. Right-click Properties.
  4. Click Toolbox in the Properties dialog box.
  5. Select Open hp photosmart series Toolbox.
  6. Click the Device Services tab, and then click Calibrate the Printer.
  7. Click Align.
  8. When the alignment completes, try the print job again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution seven: Replace the cartridge

Follow these steps to replace a cartridge.
  1. Press the Power button () to turn on the product.
  2. Open the top cover.
  3. Open the carriage latch. To do this, grasp the latch between your thumb and finger, and then lift the latch.
  4. To replace a cartridge, slide the cartridge out and recycle or discard it.
    Figure : Slide the cartridge out
    Illustration of  sliding out the  cartridge
  5. Grasp the pink tab, and then gently peel off the plastic tape. Make sure that you remove only the clear tape.
      caution:
    Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.
    Figure : Remove the pink tab
    Illustration of removing the pink tab
  6. Hold the cartridge so that the copper contacts go into the product first, and then carefully slide the cartridge into the carriage.
    Figure : Slide the cartridge into the carriage
    Illustration of sliding the cartridge into the carriage
  7. Close the carriage latch. To do this, hold the latch between your thumb and finger, and then push down the latch.
  8. Close the top cover.
  9. Try the print job again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution eight: Service the product

note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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