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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Designjet L25500 Printer Series - HP Customer Care Centers

HP Customer Care Centers

Help is available to you by telephone. What to do before you call:
  • Review the troubleshooting suggestions in this guide.
  • Review your RIP's documentation, if relevant.
  • Please have the following information available:
    • The printer you are using: the product number and the serial number, found on the label on the door of the electrical compartment
    • If there is an error code on the front panel, note it down.
    • The printer's Service ID
    • The RIP you are using, and its version number
    • The software application you are using, and its version number
    • The text displayed by the Embedded Web Server when you select Help > About
You can find the appropriate telephone number for your country in the list below.
Country
Telephone number
Operating hours
North America
USA and Canada
+1 800 334 5144
Mon–Sun, 0:00–23:59 for most products
Europe, Middle East and Africa
Algeria
021 67 67 67
8:30–18:00 GMT
Austria
08 1000 1000
8:00–17:00
Bahrain
800 00 171
8:00–18:00
Belgium
078 600 600
8:00–17:00
Bulgaria
2 976 95 62
9:00–18:00
Croatia
1 6060 200
8:30–17:30
Cyprus
800 9 2649 (toll-free)
9:00–17:00
Czech Republic
2 61 307 310
8:00–18:00
Denmark
70 11 77 00
8:00–17:00
Egypt
202 532 5222
7:00–17:00
Estonia
6 813 823
9:00–17:00
Finland
0203 53 232
8:00–17:00
France
0826 10 4949
8:00–18:00
Germany
01805 25 81 43
8:00–18:00
Greece
800 9 2649 (toll-free)
801 11 CALL HP (225547)
9:00–17:00
Hungary
1 382 1111
8:30–18:00
Iceland
+45 70 10 80 25 (no local number)
Mon–Sun, 0:00–23:59
Ireland
1890 946 500
8:00–18:00
Israel
09 830 4848
9:00–18:00
Italy, San Marino, Vatican City
02 3859 1212
8:00–17:00
Kuwait
+971 4 366 2020 (no local number)
9:00–19:00 GMT+4
Latvia
7 030 721
800 80 12 (toll-free)
9:00–18:00
Lebanon
+971 4 366 2020 (no local number)
9:00–19:00 GMT+4
Liechtenstein
0848 802 020
8:00–17:00
Lithuania
5 210 3333
800 10 000 (toll-free)
8:00–17:00
Luxembourg
27 303 303
8:00–17:00
Monaco
+33 1 7301 8475
8:00–18:00
Morocco
22 40 47 47
8:30–18:00 GMT
Netherlands
0900 117 0000
8:00–17:00
Nigeria
01 271 1999
7:00–16:00 GMT+1
Norway
800 62 800
8:00–17:00
Oman
+971 4 366 2020
9:00–19:00 GMT+4
Poland
22 5666 000
8:00–17:00
Portugal
213 164 164
9:00–18:00
Qatar
+971 4 366 2020 (no local number)
9:00–19:00 GMT+4
Romania
21 315 4442
8:00–17:00
Russia (Moscow)
495 797 3520
9:00–18:00
Russia (St Petersburg)
812 346 7997
9:00–18:00
Saudi Arabia
800 897 1444
8:00–18:00
Slovak Republic
2 6820 8080
8:00–17:00
Slovenia
1 230 74 20
8:00–16:00
South Africa
086 000 1030
8:00–17:00
Spain
902 010 333
8:30–17:30
Sweden
077 130 3000
8:00–17:00
Switzerland
0848 802 020
8:00–17:00
Tunisia
23 926 000
8:30–18:00 GMT
Turkey
212 444 71 71
8:30–18:00
Ukraine
44 490 3520
8:00–17:00
United Arab Emirates
800 4520
04 366 2020
9:00–19:00
United Kingdom, Gibraltar
0870 842 2339
8:00–18:00
West African and other French-speaking countries
+212 22 40 47 47
9:00–17:30 GMT
West African and other English-speaking countries
+234 1 271 1999
8:30–17:30
Yemen
+971 4 366 2020 (no local number)
9:00–19:00 GMT+4
Asia and Pacific
Australia
13 10 47
+61 3 8877 5000 (international)
Mon–Fri, 9:00–17:00
China
800 810 3888
Mon–Fri, 8:30–17:30
Hong Kong
+852 3002 8555
Mon–Fri, 8:30–17:30
India
1800 112 267 (toll-free)
+91 80 3030 6363 (international)
Mon–Fri, 9:00–18:00
Indonesia
+62 21 350 3408
Mon–Fri, 8:00–17:00
Japan (hardware)
0120 742 594 (toll-free)
03 3335 9810 (from mobile)
+81 3 3335 9810 (international)
Mon–Fri, 8:45–17:30
Japan (software)
0120 014 121 (toll-free)
03 5347 3089 (from mobile)
+81 42 643 4007 (international)
Mon–Fri, 9:00–17:00
Korea
1588 3003
Mon–Fri, 9:00–18:00, Sat 9:00–13:00
Malaysia
1800 88 8588 (toll-free)
+603 7712 4458 (international)
Mon–Fri, 8:30–17:30
New Zealand
0800 664 747
+64 0800 449 553 (international)
Mon–Fri, 8:30–18:00
Philippines
+63 2 867 3551
Mon–Fri, 8:30–17:30
Singapore
6272 5300
Mon–Fri, 8:30–17:30
Taiwan
(02) 8722 8000
0800 010 055 (toll-free)
Mon–Sat, 9:00–18:00
Thailand
+66 2 353 9000
Mon–Fri, 8:30–17:30
Vietnam
+84 8 823 4530
Mon–Fri, 8:00–12:00, 13:00–17:00
Latin America and Caribbean
Anguila
1 800 711 2884
Antigua
1 800 711 2884
Argentina
0800 555 5000
54 11 4708 1600
Aruba
800 8000
800 711 2884
Bahamas
1 800 711 2884
Barbados
1 800 711 2884
Belize
811 1 800 711 2884
Bermuda
1 800 711 2884
Bolivia
800 100 193
5411 4708 1050 (Arg)
Brasil
0 800 709 7751
11 4004 7751
British Virgin Islands
1 800 711 2884
Cayman Islands
1 800 711 2884
Chile
800 360 999
562 436 2610 (Santiago)
Colombia
01 8000 51 HP INVENT (01 8000 51 4746 8368)
571 602 9191 (Bogota)
Costa Rica
0 800 011 0524
Curaçao
001 800 872 2881
800 711 2884
Dominica
1 800 711 2884
Dominican Republic
1 800 711 2884
Ecuador
1 999 119 (Andinatel)
1 800 225 528 (Pacifitel)
800 711 2884
El Salvador
800 6160
1 800 711 2884
French Antilles
0 800 990 011
800 711 2884
French Guiana
0 800 990 011
800 711 2884
Grenada
1 800 711 2884
Guadeloupe
0 800 990 011
800 711 2884
Guatemala
1 800 999 5105
Guyana
159
800 711 2884
Haiti
183
800 711 2884
Honduras
800 0 123
800 711 2884
Jamaica
1 800 711 2884
Martinique
0 800 990 011
877 219 8671
Mexico
01 800 4746 8368 (01 800 HP INVENT)
52 55 5258 9922
Montserrat
1 800 711 2884
Netherlands Antilles
001 800 872 2881
800 711 2884
Nicaragua
1 800 0164
800 711 2884
Panama
001 800 711 2884
Paraguay
009 800 541 0006
5411 4708 1050 (Arg)
Peru
0 800 10 111
511 411 2443 (Lima)
Puerto Rico
1 877 232 0589
787 474 8570
1 281 927 4301
St Kitts & Nevis
1 800 711 2884
St Lucia
1 800 478 4602
St Martin
1 800 711 2884
St Vincent and the Grenadines
1 800 711 2884
Suriname
156
800 711 2884
Trinidad & Tobago
1 800 711 2884
Turks & Caicos Islands
01 800 711 2884
US Virgin Islands
1 800 711 2884
Uruguay
0004 054 177
5411 4708 1050 (Arg)
Venezuela
0 800 HP INVENT (4746 8368)
58 212 278 8666 (Caracas)
Caribbean (contingency)
1 281 927 4300 (not toll-free; call-back may be available)
Central America (contingency)
1 281 927 4303

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