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HP Photosmart C8150, C8180, C8183, and C8188 All-in-One Printers - The Product Fails to Turn Off and the 'Shutting Down' Message Displays on the Control Panel

Issue
The product does not turn off and the message Shutting Down displays on the control panel.
Solution
Follow these steps to turn off the product if it does not turn off during shutdown.
  1. Disconnect the power cord from the electrical outlet.
  2. Disconnect the power cord from any power strips or surge suppressors.
  3. Disconnect the power cord from the back of the product.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the electrical outlet.
  6. Reconnect the power cord to the back of the product.
  7. Press the Power button to turn on the product.
      note:
    The product might warm up for about two minutes. The product lights might flash and the carriage might move. Wait until the product warms up before proceeding.
  8. Press the Power button to turn off the product.

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