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HP Color LaserJet CM1312MFP and CM2320MFP Series - Unable to Scan Letter Size Paper in the Same Letter Size

Issue
Unable to scan letter size paper in the same, letter size.
Solution
Description
Unable to scan letter size document in the same size as the original. This issue will occur when using HP Solution Center for scanning documents, because the default paper size for HP Solution Center scanning is set to Legal size.
Solution
  1. Download and install the "Full Solution" software to enable print, fax and scan functionality from hp.com. CLICK HERE to access the download drivers and software link on the web. Search using your product or model name.
  2. After completing the installation check if there is an HP folder listed in Start > All Programs.
  3. Restart the installation (run setup.exe again) and select the option to Install Additional Software.
  4. Select all the remaining items in order to perform a full installation of the software.
  5. Now use the following instructions to scan.
To scan the document exactly as the original size, use the main HP Scanning software. Follow the instructions below in the order listed to run the scanning software:
  1. Click Start.
  2. Select All Programs.
  3. Go to HP folder.
  4. Select the printer model.
  5. Select Scan.
  6. Select the correct paper size, and scan the document.
  note:
If you want to create a desktop shortcut icon for scanning, go to Start -> All Programs -> HP -> HP Color LaserJet CM1312/CM2320 -> Scan, right-click Scan, go to Sent To -> Desktop (Create Shortcut).

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