hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP Z400 Workstation - POST error messages

POST error messages

The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on.
Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:
  • Keyboard
  • DIMMs
  • Diskette drives
  • All mass storage devices
  • CPUs
  • Controllers
  • Fans
  • Temperature sensors
  • Cables (front/rear panels, audio, and USB ports)
The table shown next describes the POST error messages.
POST error messages 
Screen message
Probable cause
Recommended action
101—Option ROM Checksum Error
System ROM checksum.
Verify the you have the latest ROM:
  1. Flash the ROM, if needed.
  2. If an expansion card was recently added, remove it to find out if the problem remains.
  3. Clear CMOS. If the message disappears, there might be a problem with the expansion card.
  4. Replace the system board.
102—System Board Failure
DMA, timers, and so forth, might be set improperly or might be defective.
  1. Clear the CMOS.
  2. Remove the expansion boards.
  3. Replace the system board.
110—Out of memory space for option ROMs
Option ROM for a device could not run because of memory constraints.
Run the Computer Setup (F10) Utility to disable unneeded option ROMs, and to enable ACP0/USB Buffers at Top of Memory.
162—Systems Options Error
163—Time and Date Not Set
  • Invalid time or date in configuration memory.
  • RTC battery might need replacement.
  • CMOS jumper might not be properly installed.
  1. Set the date and time from the Control Panel or in the Computer Setup (F10) Utility (depending on the operating system).
  2. If the problem persists, replace the RTC battery.
164—Memory Size Error
Memory configuration is incorrect.
  1. Run the Computer Setup (F10) Utility or the Windows utilities.
  2. Verify that the memory modules are installed properly.
  3. If third-party memory has been added, test the memory configuration using HP memory.
  4. Verify the memory module type.
201—Memory Error
RAM failure.
  1. Run the Computer Setup (F10) utility or the Windows utilities.
  2. Be sure that memory modules are installed correctly.
  3. Verify the memory module type.
  4. Remove and replace memory modules one at a time to isolate faulty modules.
  5. Replace faulty memory modules.
  6. If the error persists after replacing memory modules, replace the system board.
202—Memory Type Mismatch
Memory modules do not match.
Replace the memory modules with matched sets.
203—Memory module failed self-test and failing rank was disabled
Defective memory module.
Replace the memory module.
204—Memory module failed and user rank was disabled
Improper module load.
Reseat the memory module correctly.
205—Memory high temperature detected
Insufficient memory module cooling.
Verify that a memory module cooling fan is installed and operating.
206—Memory setup invalid
Memory configured incorrectly.
Reconfigure the memory modules in the proper slots.
207—Incompatible DIMMs detected
DIMMs are installed that do not fulfill system requirements.
  1. Verify that the memory module type matches workstation requirements.
  2. Insert the DIMM in the proper memory socket.
  3. Replace the DIMM if the problem persists.
208—Mismatched DIMMs detected
Installed DIMMs are improperly matched.
Verify that matching DIMMs are installed.
209—Memory warning condition detected
Incorrect memory module type in use.
Verify that the memory modules are compatible with workstation requirements.
212—Failed Processor 0
Processor has failed to initialize.
  1. Reseat the processor in its socket.
  2. If the processor does not respond, replace it.
  3. Replace the system board.
213—Incompatible Memory Modules
A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.
  1. Verify the memory module type.
  2. Insert the DIMM in another memory socket.
  3. Replace the module with a DIMM conforming to the SPD standard.
214—DIMM Configuration Warning
DIMMs are not installed correctly (not paired correctly).
See the service label on the workstation access panel for the correct memory configurations, and reseat the DIMMs accordingly.
215—DIMM Configuration Error
216—Memory Size Exceeds Maximum Supported
The amount of memory installed exceeds that supported by the hardware.
  1. Verify how much memory the workstation supports.
  2. Remove the excess memory.
301—Keyboard Error
Keyboard failure.
  1. Reconnect the keyboard with the workstation powered off.
  2. Check the connector for bent or missing pins.
  3. Be sure that none of the keys are pressed.
  4. Replace the keyboard.
303—Keyboard Controller Error
I/O board keyboard controller is defective or is not set properly.
  1. Reconnect the keyboard with the workstation powered  off.
  2. Connect a keyboard directly to the workstation (instead of through a switch box).
  3. Replace the system board.
304—Keyboard or System Unit Error
Keyboard failure.
  1. Reconnect the keyboard with the workstation powered off.
  2. Connect a keyboard directly to the workstation (instead of through a switch box).
  3. Be sure that none of the keys are pressed.
  4. Replace keyboard.
  5. Replace system board.
510—Splash Screen image corrupted
Splash Screen image has errors.
Update system BIOS.
511—CPU Fan not detected
Fan is not connected or is defective.
  1. Reseat the fan cable.
  2. Reseat the fan.
  3. Replace the fan.
512—Rear Chassis fan not detected
Rear fan missing, disconnected, or defective.
  1. Reseat the fan cable.
  2. Reseat the fan.
  3. Replace the fan.
513—Front Chassis fan not detected
Front fan missing, disconnected, or defective.
  1. Reseat the fan cable.
  2. Reseat the fan.
  3. Replace the fan.
514—Memory fan not detected
Memory fan missing, disconnected, or defective.
  1. Verify that the memory fan is installed and connected properly.
  2. Replace the fan.
515—CPU Overtemp occurred
Insufficient processor cooling or processor defect.
  1. If necessary, add a heatsink to the processor and ensure proper operation.
  2. Replace the processor.
516—Chipset fan not detected
Chipset fan missing, disconnected, or defective.
  1. Ensure that the fan is installed and connected properly.
  2. Replace the fan.
517—Low power CPU heatsink(s) detected for high power CPUs
Inadequate heatsink is installed.
Replace the low power heatsink with a high power heatsink.
518—Power supply wattage insufficient for hardware configuration
Workstation configuration requires more power than the power supply can provide.
  • Reduce the workstation power consumption.
  • Replace the power supply with a high output power supply.
601—Diskette Controller Error
Diskette controller circuitry or diskette drive circuitry incorrect.
  1. Run the Computer Setup (F10) utility.
  2. Verify cabling and replace defective cables if necessary.
  3. Clear CMOS.
  4. Replace the diskette drive.
  5. Replace the system board.
605—Diskette Drive Type Error
Mismatch in drive type.
  1. Run the Computer Setup (F10) Utility.
  2. Disconnect any other diskette controller devices (tape drives).
  3. Clear the CMOS.
610—External Storage Device Failure
External storage device is not detected, is improperly connected, or is defective.
  1. Verify that the external device is present and connected properly.
  2. Replace the external device.
611—Primary Floppy Port Address Assignment Conflict
The flexible disk drive is configured at a previously assigned address.
Select a new address for the flexible disk drive.
912—Computer Cover Has Been Removed Since Last System Start Up
N/A
No action required.
914— Hood Lock Coil is not Connected
Mechanism is missing or is not connected.
  1. Reconnect or replace the missing mechanism.
  2. Reseat or replace the missing mechanism cable.
916—Power Button Not Connected
Power button cable is disconnected from the system board.
Reconnect the cable and restart.
917—Front Audio Not Connected
Front Audio mechanism is missing or is not connected.
  1. Replace or reconnect the missing front audio mechanism to the system board.
  2. Reseat or replace the missing mechanism cable.
918—Front USB Not Connected
Front USB mechanism is missing or is not connected.
  1. Replace or reconnect the missing Front USB mechanism to the system board..
  2. Reseat or replace the missing mechanism cable.
919—Multi-Bay Riser Not Connected
Multi-Bay riser mechanism is missing or is not connected.
  1. Replace or reconnect the missing Multi-Bay mechanism to the system board.
  2. Reseat or replace the missing mechanism cable.
920—Fatal error on QPI link X
Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message.
System board problem; contact HP Support.
921—Fatal error on QPI Protocol link X
Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following the error message.
Potential system board problem; contact HP Support.
922—Fatal error on PCIe slot X
Fatal error occurred in the designated slot.
Move the card to a different slot. If the problem persists, replace the card.
923—Fatal error on ESI port 0
A fatal error occurred on ESI port 0. slot.
Verify that the ESI port device is connected and working properly.
924—Fatal error on IOH core X
Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following.
Potential system board problem; contact HP Support.
925—Fatal error on IOH miscellaneous
Fatal miscellaneous error detected on IOH core x, where x is 0 or 1.
Potential system board problem; contact HP Support.
926—Fatal error on IOH Vtd
Fatal error detected in the Intel Virtualization Technology.
Potential system board problem; contact HP Support.
927—Fatal error on DIMM in slot CPU X DIMM Y
Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 - 6), as labeled on the system board.
Replace the DIMM in the identified slot.
928—Fatal machine check detected on CPU X
Contact HP support.
1720—SMART Hard Drive Detects Imminent Failure
Hard drive is about to fail. (Some hard disk drives have a firmware patch that fixes erroneous error messages.)
  1. Determine if the hard disk drive is giving a correct error message.
  2. Run the Drive Protection System test (if applicable).
  3. Apply firmware patch (if applicable). See  http://www.hp.com/support.
  4. Back up contents and replace the hard disk drive.
1783—Fixed Disk 0/1 locked
Hard disk drive failure.
Diagnose the hard disk drive, and replace it if necessary.
1796—SATA Cabling Error
Missing or improperly attached cable.
Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not supported in RAID mode
SATA Drivelock is not supported in RAID mode.
Disable RAID mode, or disable SATA drivelock..
1801—Microcode Update Error
Unsupported processor (C0 Stepping or greater only).
The microcode update failed. Check the processor stepping to ensure it is a supported stepping. If it is contact, HP Support.
1802—Processor Not Supported
The system board does not support the processor.
Replace the processor with a compatible one.
1803—Processor feature set is insufficient for current system settings
Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor
Change the BIOS settings or upgrade the processors.
1804—A processor feature and the memory configuration are incompatible
A processor feature is incompatible with the memory configuration.
Restore the previous memory configuration.
ERROR: Invalid 1394 GUID (Invalid electronic serial number)
No electronic serial number is stored with the system.
To assign a serial number , select Security >System IDs in the Computer Setup (F10) Utility.
ERROR: Invalid electronic serial number (no number)
No electronic serial number is stored with the system
To assign a serial number , select Security >System IDs in the Computer Setup (F10) Utility.
ERROR: An unsupported processor is installed. System halted
Unsupported processor detected.
Replace the processor.
ERROR: A processor requiring too much power is installed. System halted
Unsupported processor detected.
Replace the processor.
Invalid electronic serial number
Incorrect serial number registered in the system.
Use the Computer Setup (F10) Utility to reset the serial number.
Network Server Mode Active and No Keyboard Attached
Keyboard not detected.
Verify that a functioning keyboard is attached to the workstation.
Processor initialization fails!!!
Processor defective.
Replace the processor.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...