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HP Compaq dx2810/dx2818 Business PC - Computer Diagnostic Features

HP Insight Diagnostics

note:
HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.
note:
Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics DVD, as described in the steps below, to access HP Insight Diagnostics.
  1. While the computer is on, insert the Documentation and Diagnostics DVD into an optical drive on the computer.
  2. Shut down the operating system and turn off the computer.
  3. Turn on the computer. The system will boot to the DVD.
    note:
    If the system does not boot to the DVD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics DVD for more information.
    You can also change the boot order so that the system boots to the optical drive on a one-time basis by pressing the Esc key at startup.
  4. Select the appropriate language and click Continue.
    note:
    It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard.
  5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.

Survey Tab

The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

Diagnose Tab

note:
The Diagnose tab is only available in HP Insight Diagnostics Online Edition.
The Diagnosis feature of the HP Insight Diagnostics Online Edition enables high system availability by performing various non-intrusive, in-depth system and component checks while the operating system is up and running.
There are two types of diagnosis on the Diagnose tab: Smart Array Drive Diagnosis and Power Supply Diagnosis.
The Power Supply Diagnosis allows you to assess the health of select power supply models.
Smart Array Drive Diagnosis is the premier feature of hardware diagnosis and it provides the ability to assess the health of hard disk drives attached to Smart Array controllers and select Modular Smart Array (MSA) products. The Smart Array Drive Diagnosis supports SCSI, serial Advanced Technology Attachment (SATA), and serial attached SCSI (SAS) disk drives that are attached to Smart Array controllers and select MSA controllers configured as part of a logical volume. To determine the health of a hard disk drive, Diagnosis looks at operational history provided by the hard disk drive and proprietary information provided by the Smart Array controller or the MSA controller. HP has found through experience that looking at operational history is one of the best ways to diagnose disk drive problems.
Systems Insight Manager (SIM) and Diagnosis are now the only tools that can be used to qualify the replacement of defective disk drives under pre-failure warranty.
The Smart Array Drive Diagnosis feature should be used:
  • To determine if a disk drive in a fault mode should be replaced.
  • When Systems Insight Manager reports that a disk drive has failed.
  • When there is data corruption or storage related problems but there are no error LEDs or error messages.
  • When there are inconsistent, intermittent, or repeated disk drive failures.
  • To determine the health of a logical volume.
note:
Smart Array Drive Diagnosis has the unique capability of identifying multiple disk drives in a single volume that are functioning normally, but should be replaced.
To diagnose a logical volume:
  1. Click the Diagnose tab.
  2. Under Smart Array Drive Diagnosis, click + to expand Storage.
  3. Select the logical volumes to diagnose and click the Diagnose button.
  4. The test status of the logical volumes selected will be displayed on the Status tab when Diagnosis has completed.

Test Tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.
There are three types of tests to choose from:
  • Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.
  • Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention.
  • Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run.
For each test type, there are two test modes to choose from:
  • Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.
  • Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete.
To begin testing:
  1. Select the Test tab.
  2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
  3. Select the Test Mode: Interactive or Unattended.
  4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.
  5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list. If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices.
  6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.
  7. If errors are found, go to the Log tab and click the Error Log to display more detailed information and recommended actions.

Status Tab

The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.
The Status tab also shows:
  • The devices being tested
  • The test status (running, passed, or failed) of each device being tested
  • The overall test progress of all devices being tested
  • The test progress for each device being tested
  • The elapsed test times for each device being tested

Log Tab

The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.
  • The Device section displays the device tested.
  • The Test section displays the type of test run.
  • The Description section describes the error that the diagnostic test found.
  • The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.
  • The Failed Count is the number of times the device has failed a test.
  • The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.
The Clear Error Log button will clear the contents of the Error Log.

Help Tab

On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.

Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a USB 2.0 flash drive (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  1. Insert a USB 2.0 flash drive (capacity must be 64MB or higher). USB 1.0 flash drives are not supported.
  2. Click Save in the bottom right corner of the screen.
  3. Select Save to the floppy or Save to USB key.
  4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted USB flash drive.
    note:
    Do not remove the USB key until you see a message indicating that the html file has been written to the media.
  5. Print the information from the storage device used to save it.
note:
To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics DVD from the optical drive.

Downloading the Latest Version of HP Insight Diagnostics

  1. Click the Software & Driver Downloads link.
  2. Enter your product number (for example, dx2810) in the text box and press the Enter key.
  3. Select your specific computer model.
  4. Select your OS.
  5. Click the Diagnostic link.
  6. Click HP Insight Diagnostics Offline Edition.
  7. Select a language and click Download.
note:
The download includes instructions on how to create the bootable CD.

Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

HP Backup and Recovery Manager

The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the C: drive and creates a Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
  1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next.
  2. Select Create a set of recovery discs (Recommended) and click Next.
  3. Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual.
note:
You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region.

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