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HP Designjet Ultra Low End USB Printers - USB Installation Issue in Microsoft Windows XP

Issue

Even after multiple re-installs and refreshing USB root hubs, the computer may fail to communicate with a USB-connected printer.
This issue is noticed when other printers are also connected to the same computer but on different USB ports using USB cables. The issue is more common when an All-In-One printer or a Non-HP printer is connected to the computer.
Possible causes are the following:
  • The USB printing support for the printer you are trying to install is captured by another printer.
  • The printer you are trying to install does not associate itself with the USB printing support installed on the computer.
  • USB printing files are corrupt.
Environment:
This document applies to HP Designjet 10, 20, 30, 50, 70, 90, 100, 110, 120, and 130 series. (The Microsoft Windows operating system-based USB hardware procedures described here may be used for most other USB connected HP Designjet printers).

Solution

These process steps assume the computer is running Microsoft Windows XP.
It is suggested to un-install and then re-install the USB printing support for the printer you are setting up.
Complete the following steps to un-install and re-install USB printing support:
1. Make sure that the printer you are trying to install is connected to the computer, powered on, and that the printer driver is installed on the computer. Ensure that you are only having difficulties printing documents to the printer.
2. Open the Control Panel and select System.
3. Click the Hardware tab and select Device Manager.
4. Expand Universal Serial Bus Controllers.
5. Look for USB Printing Support.
6. If you see more than one USB Printing Support, then turn off (power off) all other printers connected to the computer.
note:
Make sure that the only printer powered on is the one that has installation issues.
note:
If other printers are also powered on, then USB printing support of those printers will also be listed and by mistake, USB printing support of those printers may be also uninstalled.
7. After you have only one USB Printing Support listed for the printer you are installing, right-click USB Printing Support and select Uninstall, and then OK.
8. After the Uninstall is complete, use the Action menu to Scan for hardware changes. This should automatically re-install the USB printing support and USB printing should be listed again under Universal Serial Bus Controllers.
note:
If USB Printing Support is not auto-installed, disconnect the USB cable from the computer, restart the computer and after the computer is restarted, re-connect the USB cable. This should activate the Microsoft Windows Found New Hardware wizard, which should automatically update USB printing support. Otherwise, you can re-install USB printing support, using the printer software CD, by re-installing the printer driver.
9. After USB printing is re-installed, try printing documents. If the issue was with the USB printing support being captured by another device, documents should start printing.