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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Notebook PCs - HP Quick Launch Buttons Do Not Work as Expected

This document applies to HP Notebook PCs with Microsoft Windows 7 and Vista
The notebook PC may experience launch buttons that are slow to respond or that do not work as expected. To resolve common problems with the HP Quick Launch Buttons, download and install the updated BIOS and Quick Launch button software from the HP Support & Drivers page.
Download and install the latest BIOS software
  note:
When installing updated BIOS and drivers, you should always install the BIOS first and reboot your system before installing any other software or drivers.
  1. Open a browser and go to the HP Support & Drivers page.
  2. Click on your operating system from the list supplied.
  3. From the list of available softpaq downloads, scroll to the BIOS section, click Download for the latest version for the notebook, and then click Save.
  4. Follow the instructions on the page to install the BIOS update.
Download and install the latest Quick Launch Button software
  1. Open a browser and go to the HP Support & Drivers page.
  2. Click on your operating system from the list supplied.
  3. From the list of available softpaq downloads select HP Quick Launch Button software.
  4. Follow the instructions on the page to install the software.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Australia

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