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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number

This document pertains to finding the model and product number on HP All-in-One Desktop PCs.
HP provides a model name on the front of HP All-in-One computers, but this name or number might not be sufficient to get proper support for your computer. These names or numbers often represent a series of many computers that look similar, but have different options and parts. For example, HP has produced many types of HP Pavilion 23 models in different configurations, such as the HP Pavilion 23-h070 and the HP Pavilion 23-g040xt models.
This document describes how to find the model number (also called the product name) for your HP All-in-One desktop PC. You can use the model number or the product number to download drivers, find helpful documents, or get online support.
note:
If needed, you may also use this document to find the serial number which is always listed near the product number.
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For information about model or product number of HP ENVY Curved All-in-One PCs, see HP ENVY Curved All-in-One PCs - Finding the Model Number and Serial Number.
Use one of the following options to find your model or product number, serial number, and other important information for your computer.

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Country/Region: Flag Australia

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